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Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Sam, Luke, and Evan going above and beyond.
Product Issues
Several reviews highlighted problems with phones and service plans, including defective devices and issues with internet connectivity after switching plans.
Mixed Experiences
While some customers had positive experiences, others reported poor service and dissatisfaction with the handling of their issues, indicating inconsistency in service quality.
Pricing and Plans
Customers appreciated the affordability of plans and devices, but some expressed frustration over hidden fees and lack of loyalty discounts.
JH
James Harris
Dec 4, 2025
1.0
Most Cricket stores I've ever been to have been very friendly and have accommodated my needs. The day I was in Grand Junction at this location. When I was taking some time away from my girlfriend. The licensed phlebotomist customer service representative failed at both his customer service role and phlebotomy all in the same day. I have phlebotomy and well, I have my education. When I tried to offer him advice in phlebotomy, he stupidly didn't do his job at this location, and didn't turn on my phone, kicked me out, and left me stranded with no phone not knowing where I was without any way to navigate. There is the saying the customer is always right. But this guy didn't know how to do his job. Thanks Mr. Licensed Phlebotomist, for making it really hard for me while I was there in Grand Junction. Thanks all of the people around the neighbor for their guidance and direction.
RT
Rachel Tucker
Jul 21, 2025
5.0
I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!