Many customers reported poor customer service, including difficulty finding help and unresponsive staff.
Product Availability
Customers frequently noted issues with product availability and fulfillment, including incorrect orders and lack of stock.
Employee Knowledge
While some employees were praised for their knowledge and helpfulness, many reviews highlighted a lack of assistance and expertise among staff.
Store Organization
The store was described as unorganized and cluttered, making it difficult for customers to navigate.
Delivery Issues
Numerous complaints were made regarding delivery delays and miscommunication about delivery services.
CL
Chris Lacy
Jan 5, 2026
1.0
How much money does this company loses with lousy AI answering service and then ridiculous hold time after infiltrated. I'll just go online and buy what I need in the future it's ridiculous trying to deal with this company my opinion
AH
Anthony Hammond
Dec 28, 2025
1.0
Website hours clearly show 8pm on Sundays, arrived at 7pm and doors were closed with a metal gate down. Multiple groups of people arrived and left. Attempted to call the phone number since there were employees inside without success. The door even notes 8pm closing.
CC
Christopher
Dec 23, 2025
1.0
The store doesn't care about anything. Waited by a glass case for almost an hour for somebody to unlock something, finally got one employee's attention after 30 minutes he said he would send somebody over 30 minutes later I walked out.
Couldn't work harder at not selling things. Probably not the employees fault just bad management and the usual corporate indifference to everything human.
MW
Marco Weber
Dec 15, 2025
1.0
Bought a 55 inch samsung 80
The send text with home delivery time between 9:00 AM - 1PM waiting till 5:00 .I got no phone call
nothing wasted a day waiting.
Non one cares what everything is outscored you call someone answering from a other country.
Shane on Best Buy no customer service only greed.
Buyer beware!
Last time I shop at Best.
KS
Karen Shroyer
Dec 13, 2025
1.0
The store in grand jct Colorado is a disappointment. When you can find help, they lack drive and/ knowledge to actually help. This review stems from multiple visits and not just a single incident
What are the operating hours of Best Buy in Grand Junction, CO?
Best Buy in Grand Junction is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Grand Junction offer curbside pickup services?
Yes, Best Buy Grand Junction offers curbside pickup services for your convenience.
Where is Best Buy located in Grand Junction?
Best Buy is located at 585 24 1/2 Rd, Grand Junction, CO 81505, USA.
What types of products can I find at Best Buy in Grand Junction?
You can shop for TVs, computers, appliances, and more at Best Buy Grand Junction, with expert advice and Geek Squad support available.
Is the Best Buy Grand Junction store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
Does Best Buy Grand Junction offer Geek Squad support and repair services?
Yes, Geek Squad support and in-store repair services are available at Best Buy Grand Junction.
Can I shop inside the store at Best Buy Grand Junction or only use pickup services?
Best Buy Grand Junction offers both in-store shopping and curbside pickup services.
Are there popular dining options near Best Buy Grand Junction?
Yes, dining options near Best Buy include Charleys Cheesesteaks, Chili's Grill & Bar, Burger King, Culver's, Famous Dave's Bar-B-Que, Red Lobster, and McDonald's, great for meals before or after your visit.
What stores are located near Best Buy Grand Junction for fashion and accessories?
Nearby stores include Icing for fashion accessories and clothing, Pandora Jewelry for jewelry, and shoe stores such as Shoe Dept. Encore, Foot Locker, and Journeys.
Are there fitness or wellness facilities close to Best Buy Grand Junction?
Yes, nearby you can find Gracie Jiu Jitsu Grand Junction for martial arts, Hands On School of Massage for physical therapy and massage education, and health-focused places like GNC Live Well and Next Level Regen.