Best Buy

Reviews

• RJ

  Rocco | JROC

  5 days ago
  5.0
  What a great experience Ryan was super patient and helped me trade in multiple old devices. Recycle a couple of devices stuff that has been sitting on my desk for a year. Took a solid hour no questions no grief Ryan rocked! Also found me open box AirPods. I walked out of there with the newest nicest stuff for $10 out-of-pocket. Go see Ryan.
• KM

  Kannon Mitchell

  5 days ago
  1.0
  I made an appointment to get my iPhone screen fixed after it was damaged. I showed up for my appointment and found only one staff member there, along with a line. I had to wait 15 minutes past my scheduled time before being serviced. Once my phone was repaired, several features stopped working because they weren't properly installed during the screen replacement. For an iPhone repair, this is a common issue, but it's extremely frustrating because now I have to make a second appointment to fix what should have been a simple repair. I would not return to this location and do not recommend getting Apple product service here. I had a very poor experience with the Genius Bar. They seemed understaffed and overworked. There's a big problem with Best Buy, but I do not recommend getting products serviced there.
• AA

  ashley adams

  Feb 23, 2026
  5.0
  I had such amazing customer service today at this store I just had to write a review. I was greeted and asked if I needed help by almost every associate I passed and immediately when I walked in each time. The real stars of today were the 3 workers in geek squad. They were knowledgeable, efficient, friendly, and thorough. They fixed my broken iPhone screen within 2 hours which they said they would and there were no issues or hiccups. What a refreshing experience. Congrats to the whole team that was working on 2/23/26! We’ll definitely be back in store because of this experience.
• AA

  Adam

  Feb 12, 2026
  3.0
  The store and esp the app suck- I bought an 85” tv and the only thing the app suggested was a mount which you don’t use w a frame series tv. The wire concealment kit was needed but no suggestion to buy that even though the service was booked. I had to drive over to Best Buy to buy the wire concealment kit the night before install after installers notified me it was required. 1 star for Best Buy and the only reason for 2 stars is bc the install by the third party was 5 stars.
• AH

  Alice Hartmann

  Jan 28, 2026
  1.0
  What began as one of the best customer service experiences we’ve had quickly reverted to one of the worst—unfortunately, more in line with what we’ve come to expect. In early December, we visited the Best Buy at Denver West to purchase Christmas gifts, including two phones, accessories, and Starlink hardware. This visit followed an earlier attempt at the Wadsworth/Lakewood location, where we waited over two hours for assistance with purchasing two phones and were never acknowledged. We ultimately walked out. At the Denver West location, however, the experience was completely different. The team we worked with was attentive, knowledgeable, and efficient, even while helping multiple customers. We were specifically told to return once my daughter was ready to set up her Christmas gift phone, and that they would assist us with setup and selecting accessories. Based on that reassurance, we planned a return visit. On January 27, 2026, we returned, having taken time off work and traveled approximately 2½ hours, expecting the same level of support we had previously received. Instead, we were met with repeated refusals: “No, we can’t help you,” “You have to do it yourself at home,” and “There are no options for us to assist.” There was no attempt to offer alternatives, explain services, just pushing us to geek squad or acknowledge the prior commitment made to us. This was especially disappointing given the distance we traveled and the planning involved to make this a positive, memorable experience for our daughter. The inconsistency between visits—and between locations—is deeply frustrating. We came in ready to spend additional money on accessories and services, but left feeling dismissed and disappointed. I hope this feedback is taken seriously and used to improve consistency in customer service and communication. We expected much better based on our prior experience at the same store.

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