Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,740 reviews
5 stars
1,454
4 stars
625
3 stars
278
2 stars
91
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, many reported rude or unhelpful interactions, particularly with management.
Product Availability
Customers appreciated the store's stock and availability of items, but there were complaints about incorrect product information and issues with online orders.
Staff Knowledge
Some employees were noted for their knowledge and helpfulness, while others were criticized for being uninformed or dismissive.
Checkout Experience
Long wait times and issues at checkout were frequently mentioned, with customers expressing frustration over slow service and upselling tactics.
Repair Services
The Geek Squad and repair services received negative feedback, with customers reporting poor service and lack of support for warranty claims.
- RJRiley Jones3 days ago5.0Wonderful experience today with Link! He was incredibly friendly, explanatory, and helped us find the perfect laptop! It was clear they were knowledgeable without bombarding us with jargon. I felt very confident in my decision with him!
- CPChimetria PNov 11, 20252.0Ooooo, not sure if the service is this bad in other locations, but the opportunity to ask a question, get Geek Squad assistance was brutal. Do not visit this location for Geek Squad tech help, you will be greeted by a unsatisfied "nerd" with no "bedside manners". This guy acted like he was butt hurt to have to be at work, and really needed to be in tge back resetting people's phones or computers.
- KMKatherine MacchiNov 5, 20251.0A reservation was made to replace my iPhone battery. I showed up, and the person at the Geek Squad service desk stated they didn’t have the battery in stock. I asked if they could order, and reschedule the appointment to which he said no. He explained the Apple tech was overworked and couldn’t do it. I understand not having the staff, just don’t offer the service then.
- SMsandra McNamaraOct 30, 20251.0So I bought a printer from here several months ago now, but I called them immediately after I got it and they told me to call support, but it’s trash. It will not hook up to my computer no matter what I’ve done and they would not give me a refund on it or exchange it for another printer so anyways don’t go here and it’s a canon pixma TR4720 and it’s a piece so you know what junk it has never been able to hook up to my computer through the Internet, it says it’s unsafe and unsupported. So very dissatisfied if I went to Walmart, they would’ve given me a refund immediately!!!! #nomorebedtbuy.
- ZDZakk DavisOct 28, 20252.0Tried calling your store, multiple times. Which ever road you go down, you eventually get a robot that hangs up on you. The website was mentioned multiple times, searched on website.. could not find product. But on their home page you could see liquid screen protectors being sold. I tried choosing multiple for this address, and it says stock unknown, please talk to staff. I try calling again, doesn't work as I figured, but you can't say I didnt try. Looks like I have to drive there. I walk in, the employee greets me and asks me if he can help. I tell him I'm looking for liquid screen protector. "OH, we don't have that." I go and find the area, all sold out. Employee didn't try to help me find some from another best buy, or order some online from them. I love driving and wasting my time on something that could have easily been solved with a phone call. In thw 10 minutes I was there, I walked past at least 8 employees goofing off or having casual conversations. If you guys are gonna continue the classic "best buy markup," at least help me get the product and have a someone decent customer service experience. Instead I got a very lack luster ordeal.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Golden, CO?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Golden, CO.
What are the Best Buy Golden store's hours of operation?
Best Buy in Golden, CO is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Golden offer in-store pickup?
Yes, Best Buy Golden offers in-store pickup for your convenience.
Is curbside pickup available at Best Buy Golden?
Curbside pickup is not available at Best Buy Golden, but they do offer in-store pickup.
Does Best Buy Golden provide Geek Squad support?
Yes, Best Buy Golden offers Geek Squad support for expert tech assistance and repair services.
Is the Best Buy Golden location wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics recycled at Best Buy Golden?
Yes, Best Buy Golden has an electronics recycling program available for customers.
Where can I find Geek Squad services near Best Buy Golden?
Geek Squad services are offered nearby within the same shopping area, providing mobile phone and electronics support.
Are there dining options near Best Buy Golden for before or after my visit?
Yes, you can visit The Barrel Room at The Gallery, an American restaurant and bar, or Noodles & Company, an Asian restaurant, both located nearby for convenient dining.
Where can I access banking services close to Best Buy Golden?
KeyBank, a financial service and investing institution, is located near Best Buy Golden for your banking needs.