Verizon

4.3
379 reviews
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Business Details

2720 Council Tree Ave, Fort Collins, CO
80525, United States
(970) 226-2700
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fort Collins, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2720 Council Tree Ave, Fort Collins, CO
80525, United States

Hours

Reviews

4.3
377 reviews
5 stars
289
4 stars
16
3 stars
8
2 stars
7
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Logan, Justin, and Tara.

Sales Practices

There were mixed reviews regarding sales tactics, with some customers feeling pressured into purchasing unnecessary accessories or services.

Billing Issues

Several customers reported problems with billing, including unauthorized charges and difficulties in resolving issues with their accounts.

Store Experience

While some customers had positive experiences with the store environment and staff, others reported long wait times and inadequate service during busy periods.

Product Knowledge

Customers appreciated the staff's technical knowledge and ability to explain products and services clearly.
  • GG
    Gary
    2 days ago
    5.0
    The representative at the store off of Harmony Road in Fort Collins was awesome. Saved us some money by recommending changes to plan and helping with the purchase of new phones.
  • TS
    Teva Stone
    Nov 1, 2025
    5.0
    Logan was amazing. When another employee that we started with left us mid help and feeling very frustrated. Logan stepped in and helped us get what we needed. We left feeling satisfied and grateful for all he did.
  • CF
    Chris Fleming
    Sep 1, 2025
    5.0
    After nearly 30 years of being with AT&T made the switch to Verizon. Logan was awesome and extremely knowledgeable and patient.
  • TT
    Todd
    Aug 27, 2025
    1.0
    They completely refused to help me with a warranty replacement. I've always had positive experiences with Verizon personnel until now. This was the most negative experience I've ever had with any cell phone company in my entire life.
  • AJ
    Alex Jordan
    Aug 21, 2025
    5.0
    I had to get a new phone last week after my old one had one been dropped one too many times. Logan helped me figure out the smartest way for me to get a new phone and make my monthly payments as low as possible. He was extremely quick, yet diligent, in making sure that every base was covered and every detail thought through. He helped me appreciate the importance of several accessories, but didn't push me when I informed him I already had a plan for them. If you want a rep who is knowledgeable, enthusiastic, and willing to go the extra mile to see that you're taken care of, go see Logan!
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Frequently Asked Questions About Verizon

What types of wireless devices does Victra offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands can I find at Victra in Fort Collins?

You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands like Otterbox, PureGear, and Mophie at Victra.