Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Fort Collins for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
540 reviews
5 stars
239
4 stars
58
3 stars
27
2 stars
29
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude and unhelpful staff, while a few praised specific employees for their exceptional service.
Store Management
Several reviews highlighted issues with store management, including unprofessional behavior and a lack of accountability for staff actions, leading to customer dissatisfaction.
Billing Issues
Numerous customers expressed frustration over billing discrepancies and poor resolution of account issues, often feeling ignored or misled by staff.
Product Knowledge
Many customers reported a lack of product knowledge among employees, leading to confusion and unresolved issues during their visits.
- AKAmelia KeysDec 29, 20251.0Employees Shem and Blane were extremely rude, I was explaining that my FaceTime did not work and they proceeded to argue that it was my camera and that they couldn’t fix it, I tried explaining that it was also my messages and after being told to call tech I said okay I will go somewhere else, Blane proceeded to tell me that if I would listen no other provider could help me. A lovely employee Julian came over listened to what was actually wrong with my phone and fixed the problem.
- TTTraceyDec 27, 20255.0Wonderful experience! Thank you John and crew for being kind, knowledgeable, and efficient. You guys are the best! Excellent customer service.
- JLJas LujanDec 21, 20255.0Lindsey helped me get a new line on my account today, we were having some trouble getting the old number ported over but she was extremely patient the whole time. I’ll definitely be back!
- BBBrandon BrizendineNov 14, 20251.0Absolutely worst experience, had my phone shipped to store and the phone got returned, went into the store to see what was going on they said there was an issue but there is another phone coming, went into the store and was lied to by the manager several times to my face saying they don’t ship phones to that store but he went back to check? Phone wasn’t there. Lie one, I told him I need to figure this out because I’m getting charged for a device I don’t have he said I have your account pulled up and your not getting charged but I pulled up my bill and it changed $40 a month which I showed him..so there was lie #2. Never do business with this store if a manger is going to blatantly lie to my face twice Verizon needs to do a better job hiring a screening for managers. I’m absolutely dumbfounded this happen. Never ever go here.
- LPLibby PannoneNov 1, 20251.0Went in with my brother for him to drop off his trade in after being sent there from the Centerra location. Initially spoke to a man who said he’d be back after “going to grab it for him”. Not sure what he was grabbing as we had already gotten the phone. We then waited a couple minutes before Liz (although she was signed in to the ipad as Amanda) approached us. Immediately she was completely unwelcoming and told us we needed to ship the phone back for it to count for the trade in value. He had not been given a return shipping label and everything on his end was saying he needed to drop it off at the fort collins location. He informed her of this and she turned her screen around and started tapping her nail on it as if she was proving a point. Overall just a complete mean girl attitude. We went to the car to try and sort it out before he went in and she was so unbelievably rude and unprofessional acting as though he was annoying her before he just left after saying have a great day and she responded with “you have a better one.” No one should be acting that way in a profession setting. Edit- We went back in after being on the line with Verizon customer service and she said she had no idea why they would’ve refused to take the phone and the man that helped us, Julian I believe his name was, was super nice and took the phone no problem. We also let him know that Liz was completely rude to us. Overall an interaction that should’ve taken 10 minutes took three hours.
Frequently Asked Questions About Verizon
What products are available at the Verizon store in Fort Collins?
Verizon Fort Collins offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL. They also provide business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in Fort Collins?
The Verizon store in Fort Collins is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Can I order online and pick up my items at the Verizon Fort Collins store?
Yes, you can order online and choose in-store pickup. Verizon also offers free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Fort Collins?
You can schedule an in-store appointment by visiting the Verizon Fort Collins website or using the My Verizon app available on the App Store.
What payment methods are accepted at Verizon Fort Collins?
Verizon Fort Collins accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Does Verizon Fort Collins offer service repairs?
No, Verizon Fort Collins does not offer service repairs at their location.
Which competitors are near Verizon in Fort Collins?
Nearby competitors include AT&T, T-Mobile, Spectrum, and Optimum, all offering various wireless and internet services.
What nearby dining options are available around Verizon Fort Collins?
Nearby dining options include Birdcall (chicken restaurant), Native Foods, Smashburger, LongHorn Steakhouse, Torchy's Tacos, JINYA Ramen Bar, and Crumbl - Fort Collins for desserts and treats.
Are there nearby fitness or wellness centers near Verizon Fort Collins?
Yes, nearby fitness and wellness venues include YogaPod Fort Collins and CYCLEBAR for gym and cycling classes, as well as European Wax Center for beauty and hair removal services.
What nearby shopping options are accessible around the Verizon store in Fort Collins?
Near Verizon Fort Collins, customers can visit Plaza at Foothills Mall for shopping, Athleta for women's sportswear, and Lizzy's Boutique for clothing and art gallery items.