Geek Squad

Reviews

• MB

  Mark B

  Feb 12, 2026
  1.0
  I called the number in this Google Profile and got an ai agent that was not helpful so I requested to speak to a representative. I had to ask the agent 6 times for appointment availability at the fort collins location. She kept giving me time slots for another location in Arizona. Then she hung up. Bottom line is that the ai agent was not helpful and the live agent was worse (frustrating).
• RL

  Rachel Landsgaard

  Jan 18, 2026
  5.0
  Taden (hopefully I spelled that right) was amazing and diagnosed the problem with the fan in my laptop and fixed it so quickly! He was truly great and knows his stuff and I’m so relieved to have my laptop fixed! 10/10 recommend coming here for laptop repairs!
• JC

  J. C.

  Sep 6, 2025
  5.0
  My wife had a filter for her DSLR lense that had slipped its tread. We tried all kinds of tricks to get it off with no luck. These folks got it off in 2 minutes, and they didn't even charge us! Great work with great service.
• BC

  Brian C

  Sep 4, 2025
  1.0
  Bought a TV and paid for professional installation. Spent $5K. Installation was scheduled for 2 weeks later. Three days before the installation, I received over 20 emails, saying I needed to schedule the installation that I had already scheduled. I tried calling Best Buy, but they had all phones forwarded to India. The call center had no clue what to do. I spoke with numerous people and waited on hold an average of 20 minutes. Got nowhere. They said they’d escalate to a manager. Nobody ever called. The next day, the day before the scheduled installation, I called numerous times. Zero help. Nobody had any answers. They said they’d escalate to a manager. Nobody ever called. The day of scheduled installation, the app said they’ll deliver from 7am to 7pm, so I took off work. I started calling Best Buy at 10am to confirm. Again, nobody had any clue what to do. They said they had a computer glitch, but it might be delivered. Nobody showed up. I called again, they said they’d escalate it to a manager. Nobody called. As I write this review, I still have no TV. I called again, waited on hold for over twenty minutes and they said they’d have to call me back. I have better odds of winning the Powerball than getting a call back from Best Buy. Avoid them at all costs. Their prices aren’t worth their lack of professionalism or lack of service. They take zero responsibility and play the game of pass the buck. Edit: I did what Best Buy requested below. I messaged them on Facebook and Instagram. I was in chat for one hour and six minutes. (That was a total of 6 messages from them). After 66 minutes they said “We escalated this. Someone will call you.” That’s now 6 escalations and 6 people that have not called me, a total of six times. Best Buy couldn’t provide worse service if they had a three day offsite, with the sharpest minds in business, with one agenda…”How can we disappoint more people?”.
• RW

  Rebecca Wilkie

  Jan 14, 2019
  5.0
  Thank you to the entire Geek Squad team @ Best Buy in Fort Collins for another outstanding service experience! Whenever I need a computer or computer service, this is my 'go to' place. :)

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