Best Buy

Reviews

• NA

  Nick Arndt

  Apr 23, 2026
  1.0
  The harassment here is insane! Was just deciding on a keyboard and already knew what webcam I wanted but in 5 minutes I was swarmed 9 times asking if I needed help. This included 2 associates that asked multiple times. I couldn’t even read the packaging without getting harassed. I put my selections down and will purchase elsewhere. Best buy you’re dead to me!
• OG

  Oakleigh G

  Apr 16, 2026
  1.0
  It was literally impossible for me to reach anyone over the phone except for the AI assistant who was not able to help me with what I needed multiple times and would hang up on me. I understand wanting to decrease call volume, but if someone requests a person that should be an option they get directly sent to.
• DB

  Derek Bergin

  Apr 7, 2026
  1.0
  I have no idea how well they can do anything as they refuse the business. They claim to be an Apple Authorized Service Provider - but they won't actually let you access the service. The 'AI' phone assistant tells you that it can't be done under warranty - which was never mentioned - and kills the call. The web site doesn't send you a code to set up an appointment. Code to text, nope. Code to email, nope. Login link to email, nope. Quite astonishingly incompetent. How they manage to stay in business defeats me. No wonder Amazon et al have eaten their lunch. I guess I get to drive to the Apple store in Denver. Sigh.
• MA

  Melanie Anderson

  Apr 1, 2026
  1.0
  Came in for the Geek Squad as this is the only nearby Apple repair shop. Had an appointment and waited over 10 minutes to even get acknowledged to check in with 5 people behind me. The decor looks like it’s from 20 years ago. When I came back, there was literally no one around and finally after 5 minutes someone came out and I had to yell for them to notice I was there. More problematic is they broke my phone! During the repair I was told they damaged the display flex connector so now they have to order an entire replacement phone and I have to come back in 1-3 days (after a 2 hour “repair”). I will be back for the new phone and then never again. Drive to Boulder or Denver for your Apple repairs unless you want your items damaged by their incompetent staff!
• JO

  Joanne Olsson

  Mar 30, 2026
  1.0
  Honestly this is without a doubt the worst customer service I have worked with. AI, call center, on the phone 20 minutes and have yet to make an appointment. Now I was on the phone for one hour and still have been unable to set up an appointment for an appliance i bought there and have a service agreement with them. Finally with help of the manager got an appointment with a 12 hour window. They were to give me a window the day before. Did they - no.

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