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Brand Certified

Verizon

4.3
(275 reviews)

Business Details

(720) 697-2232

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Firestone’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Firestone connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
4275 City Centre Dr, Firestone, CO
80504, United States

Hours

Reviews

4.3
275 reviews
5 stars
224
4 stars
4
3 stars
1
2 stars
3
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dee, Trey, and Paul for their exceptional service.

Inconsistency

Several reviews highlighted inconsistent experiences, with some customers reporting excellent service while others faced significant issues, including poor communication and unresolved problems.

Training Issues

Multiple reviews indicated a lack of training among staff, leading to frustrations with service and account management, suggesting a need for better employee training and accountability.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, particularly with employees who went above and beyond to assist with phone setups and account issues.
  • SR
    Salvador Rivera
    Feb 7, 2026
    5.0
    Dee was an amazing help for me and my family today we all switched over and got new devices and Dee made the process really smooth and enjoyable honestly could not have asked for anyone else to help us!!
  • KG
    Kara Guggenmos
    Feb 5, 2026
    5.0
    Great customer service and friendly, welcoming and helpful staff. Landon, Caleb, Austin, Trey and Dee were all easy to talk to and each one answered questions in a professional way!
  • CW
    Christina W
    Jan 25, 2026
    5.0
    Cameron and Caleb have put up with everything we have thrown at them. These guys killed it and fixed all our issues. From upgrades to dealing with our Apple/Android debate. Respectful. Knowledgeable, and hilarious. Thanks guys!
  • LV
    Lu Vasquez
    Jan 25, 2026
    5.0
    Cameron, Caleb, Austin had the best customer service I've ever seen, especially at a Verizon store. Dealt with my issues and customer service, even though it was tedious. Funny great guys overall, definitely the best Verizon store. Thank you again.
  • CC
    Chris
    Jan 12, 2026
    1.0
    I’m a new customer, since I transferred service over to Verizon I have had nothing but major issues. I have spent 4 days in store, not to mention time spent via chat and on the phone with customer service. I would not recommend the Firestone location; they need more training on account issues and need to have a manager on duty at all times. They do not want to research other issues when a customer has an issue or get a manager to assist them. The Longmont Verizon store was more willing to assist better trained, more knowledgeable and they listened to my concerns. I’m at the point of transferring back to my previous carrier due to the huge lack of care, and resolution. According to the online reviews of this store management needs to be held accountable for their employee’s lack of training and how they interact with customers.

Frequently Asked Questions About Verizon

What brands of smartphones does Verizon at 4275 City Centre Dr, Firestone carry?

Verizon offers Apple, Samsung, Google Pixel, Motorola, LG, HTC, Asus, and Verizon Wireless smartphones at the Firestone location.

What are the operating hours for the Verizon store in Firestone?

The Verizon store is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.

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