Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Firestone’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
259 reviews
5 stars
217
4 stars
4
3 stars1
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their helpfulness while others received complaints for rudeness and lack of professionalism.
Sales Experience
Several customers reported positive experiences with sales associates who were knowledgeable and provided good deals, while others felt pressured or misled during the sales process.
Store Environment
Some customers noted issues with cleanliness and organization in the store, including a lack of trashcans.
Technical Support
Customers expressed frustration with technical support, citing long wait times and unresolved issues after multiple visits.
Employee Recognition
Specific employees, particularly Paul and Trey, received high praise for their exceptional service and willingness to assist customers.
- JHJohn HansenNov 7, 20255.0The most helpful store and personnel I've encountered at a verizon store. Jacob was awwwwwwsome.
- JHJeanice HansenNov 7, 20255.0Jacob was awesome!!!!!
- BSBIGG STEPPANov 1, 20255.0Kaleb Davis really helped me out on my purchase, I can definitely say this is a great employee definitely deserves more for dealing with what he does!
- DBDawn BrunnOct 14, 20255.0Jacob is a wonderful sales person!! He was helpful, honest, and relatable. His integrity was noticed by both my husband and myself. He not only sold our new phones but himself as well. I would HIGHLY recommend him for honors. NOTE: If you don't want trashcans, you should pay someone to clean. Lack of trashcans was ridiculous. DAWN BRUNN
- AHAndrea HaefeleOct 5, 20251.0We had a really disappointing experience at this Verizon store. There was an Indian man working there who provided some of the worst customer service I’ve ever encountered. We had purchased our phones from a third party because Verizon didn’t have the models we wanted, and we simply needed help switching them over to our plan. From the start, he seemed annoyed that we weren’t buying directly from the store. He pushed us off to the side, prioritizing customers who might make a purchase, and made several rude comments like “what’s done is done” and “you should have bought an iPhone 17.” The eye-rolling alone said plenty about how little he wanted to help. He had bad body odor and was even asleep across the chairs when we arrived. It ended up taking three separate visits before everything was finally set up—and during our last visit, he didn’t even speak a single word to us. Overall, the lack of professionalism and basic courtesy was unacceptable.
Frequently Asked Questions About Verizon
What brands of smartphones does Verizon at 4275 City Centre Dr, Firestone carry?
Verizon offers Apple, Samsung, Google Pixel, Motorola, LG, HTC, Asus, and Verizon Wireless smartphones at the Firestone location.
What are the operating hours for the Verizon store in Firestone?
The Verizon store is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.
Can I pick up my online order at the Firestone Verizon store?
Yes, in-store pickup is available at this Verizon location.
Do I need to make an appointment to visit the Verizon store?
No, appointments are not required to visit the Verizon Firestone store, but you can call ahead if you wish to schedule one.
What payment options are accepted at the Verizon store in Firestone?
They accept American Express, Discover, Mastercard, and Visa credit cards.
What services does the Verizon store provide in Firestone?
They offer Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and Verizon Wireless services.
What is the contact phone number for Verizon in Firestone?
You can reach the store by calling +1 720-697-2232.
What nearby dining options are available near the Verizon Firestone store?
Nearby dining options include Good Times Burgers and Frozen Custard, KFC, Teriyaki Madness, Pizza Hut, Jersey Mike's Subs, Burger King, Wendy's, Del Taco, Popeyes Louisiana Kitchen, and 7-Eleven convenience store with food.
Are there fitness centers close to the Verizon store in Firestone?
Yes, Anytime Fitness Firestone is nearby for fitness and sports training needs.
Where can I find automotive services near the Verizon store in Firestone?
You can find Firestone Complete Auto Care, Shell gas station, and Conoco gas station near the Verizon store for automotive services.