Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Durango, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
330 reviews
5 stars
277
4 stars
18
3 stars
9
2 stars
9
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Gabby, Leo, and Stacey for their exceptional service.
Product Issues
Several reviews highlighted problems with products, such as non-functional chargers and issues with data transfer, leading to customer dissatisfaction.
Long Wait Times
Customers frequently reported long wait times and understaffing, which negatively impacted their overall experience.
Billing Concerns
There were multiple complaints regarding billing issues, including unexpected charges and difficulties in account management.
- BMBarb MccoyJan 2, 20265.0Clerk was very friendly professional and helpfull
- KWKristi WilkinsonNov 22, 20255.0The man who assisted me was thorough, detailed, knowledgeable and to me an expert in the “field of phones”. I so appreciated everything he did to help me get a new phone
- DPDenise PerkinsSep 24, 20254.0The young man was very nice but the charger I got for my phone doesn’t work
- BWBrian WaiteSep 24, 20255.0Great service Prompt on all actions
- ELErin LumSep 5, 20255.0Lester was wonderful. so knowledgeable. I would definitely go back there.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Durango?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands does the Verizon store carry?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Incipio.
What are the store hours at the Verizon Authorized Retailer in Durango?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, the store provides in-store pickup services.
What payment methods are accepted at the Verizon store?
They accept American Express, Discover, Mastercard, Visa, cash, and mobile payments like Apple Pay, Samsung Pay, and Android Pay.
What languages are spoken at the Verizon store in Durango?
The store provides services in both English and Spanish.
Is there free Wi-Fi available at the Verizon Authorized Retailer?
Yes, the store offers free Wi-Fi to customers.
Can I visit nearby places of interest when shopping at the Verizon store?
Yes, nearby places include Zia Taqueria for Mexican food, Big 5 Sporting Goods for outdoor gear, and VIP Nails for beauty services, which you can explore before or after your visit.
How can nearby public services help me when visiting the Verizon store?
Nearby services like Army Recruiting Durango and US Navy Enlisted Recruiting may be useful for customers interested in military careers, and you can visit them while in the area.
Are there any health-related facilities near the Verizon store in Durango?
Yes, nearby health facilities include Animas Urgent Care, Oak Family Dentistry, and Alpine Chiropractic, which can be convenient if you need medical or dental care while visiting.