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Verizon

4.3
(186 reviews)

Business Details

(970) 946-8983

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1125 S Camino Del Rio in Durango, CO 81303

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1125 S Camino Del Rio, Durango, CO
81303, United States

Hours

Reviews

4.3
186 reviews
5 stars
145
4 stars
10
3 stars
1
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, often going above and beyond to assist.

Staff Performance

Several reviews highlighted individual employees, particularly Devon, Jordan, and Mayci, for their exceptional multitasking and problem-solving skills.

Store Management

Some customers expressed dissatisfaction with management and service efficiency, noting long wait times and poor handling of issues.

Product Availability

Customers noted issues with product pricing transparency and availability, leading to frustration during the purchasing process.

Store Environment

The store was generally described as clean, but some reviews mentioned it being understaffed during busy times.
  • BW
    Brittany West
    Jan 29, 2026
    5.0
    My husband and I came in last night to activate my phone because I was unable to activate myself due to an account error. Mayci helped us out and got my phone working. I am leaving a review because Mayci was really a rockstar. She was working the store by herself and was REALLY busy. Yet somehow she managed to take care of every customer, at the same time. I have never witnessed such amazing task management in my life so felt like I needed to leave a review. She also dealt with a few rude customers and was so kind with them. I’m just so impressed! We will be back if we have any problems!
  • CG
    Christopher George
    Jan 7, 2026
    5.0
    Super helpful staff, in and out very quickly!
  • JG
    Jeremy G
    Jan 7, 2026
    2.0
    Not actually a Verizon store (it's run by a 3rd party franchise), and not actually inside Walmart as the place listing describes (it's nearby). This was my second attempt to procure a simple case for my new Pixel phone. They had a few options to choose from, with no prices listed, only available upon request. But to learn the price, the salesperson informed me they needed to add me as a customer in the system, and add my full contact info, phone, email address, etc. Just to learn the price? Can't you just look it up? Felt like I was purchasing some secret illicit good, like buying an endangered species from a smuggler. Fortunately the price worked for me (I'm sworn to secrecy on the exact figure) so we had a deal in the end. This is why online e-commerce is crushing bricks and mortar retail, alas.
  • DS
    Don Strode
    Jan 1, 2026
    4.0
    The manager was a problem, solver very easy to talk to and got me in and out of the store and record time. It’s nice to run into people that are good at their job.
  • AB
    Adam Barnard
    Dec 8, 2025
    5.0
    Great service! Answered all my questions and provided a cost saving plan for my family.

Frequently Asked Questions About Verizon

What are the operating hours of Russell Cellular in Durango, CO?

Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Where is Russell Cellular located in Durango?

Russell Cellular is located at 1125 S Camino Del Rio, Ste 310, Durango, CO 81303.

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