Verizon

4.3
184 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1125 S Camino Del Rio in Durango, CO 81303

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1125 S Camino Del Rio, Durango, CO
81303, United States

Hours

Reviews

4.3
183 reviews
5 stars
143
4 stars
9
3 stars
1
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, with specific mentions of employees like Devon, Jordan, and Amanda.

Efficiency

Several reviews highlighted quick service and efficient problem-solving, although there were also complaints about long wait times during busy periods.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences, including poor service and unresolved issues, indicating inconsistency in customer satisfaction.

Store Environment

The store was noted for being clean and well-managed, with improvements in service quality compared to past experiences.
  • CG
    Christopher George
    4 days ago
    5.0
    Super helpful staff, in and out very quickly!
  • JG
    Jeremy G
    4 days ago
    2.0
    Not actually a Verizon store (it's run by a 3rd party franchise), and not actually inside Walmart as the place listing describes (it's nearby). This was my second attempt to procure a simple case for my new Pixel phone. They had a few options to choose from, with no prices listed, only available upon request. But to learn the price, the salesperson informed me they needed to add me as a customer in the system, and add my full contact info, phone, email address, etc. Just to learn the price? Can't you just look it up? Felt like I was purchasing some secret illicit good, like buying an endangered species from a smuggler. Fortunately the price worked for me (I'm sworn to secrecy on the exact figure) so we had a deal in the end. This is why online e-commerce is crushing bricks and mortar retail, alas.
  • DS
    Don Strode
    Jan 1, 2026
    4.0
    The manager was a problem, solver very easy to talk to and got me in and out of the store and record time. It’s nice to run into people that are good at their job.
  • AB
    Adam Barnard
    Dec 8, 2025
    5.0
    Great service! Answered all my questions and provided a cost saving plan for my family.
  • JR
    Jay Romero
    Dec 3, 2025
    5.0
    Emily was great! She explained all charges. Was very up front. Made me feel comfortable. Would highly recommend doing business with her.

Frequently Asked Questions About Verizon

What are the operating hours of Russell Cellular in Durango, CO?

Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Where is Russell Cellular located in Durango?

Russell Cellular is located at 1125 S Camino Del Rio, Ste 310, Durango, CO 81303.