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Verizon

3.9
(472 reviews)

Business Details

951 16th St, Denver, CO
80202, United States
(303) 557-0457

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Denver’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Denver connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Location

Verizon
951 16th St, Denver, CO
80202, United States

Hours

Reviews

3.9
472 reviews
5 stars
290
4 stars
41
3 stars
27
2 stars
22
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and efficient, with specific mentions of employees like Bijan, Hunter, and Jay for their exceptional service.

Efficiency

Customers frequently noted the quick service and efficiency in resolving issues, with several reviews highlighting how staff members helped them in a timely manner.

Mixed Experiences

While many reviews were positive, there were also complaints about poor service and unresolved issues, indicating inconsistency in customer experiences.

Knowledgeable Staff

Several reviews emphasized the staff's knowledge about products and services, which contributed to positive customer experiences.

Management Improvement

Recent reviews indicated a significant improvement in service quality since a change in management, with customers expressing satisfaction with the current team.
  • KK
    Kyle Kaco
    Feb 18, 2026
    5.0
    Was a walk in and Bijan was able to help quickly and effectively. Highly recommend coming in person to this location.
  • LO
    Lisa O'Connell
    Feb 16, 2026
    5.0
    Conner went above and beyond to help me connect my new iPhone that I bought elsewhere with my Verizon phone number. Where other Verizon stores would have just sent me away because this is time consuming, Conner was happy to help and happy to resolve my nightmare day of my phone not working. Highly recommend this location, Conner, and the employees there.
  • DD
    Dave
    Feb 15, 2026
    1.0
    Avoid Bijan and this store at all costs. I was charged an activation fee on my bill which could have been avoided if I went online - the rep,Bijan, did not tell me. He also charged me a setup fee, despite the fact that he did NOTHING to set the phone up and handed it to me on the first part of the setup screen. To top it off he put a $20/month insurance plan on my account without telling me about it or putting anything that said so on my final bill. Avoid this store as it is not actually Verizon Wireless.
  • JM
    Julia McCorkell
    Feb 15, 2026
    5.0
    Steven was very patient and trying to help us restore our phone. Highly recommend coming in. His customer service is impeccable.
  • JC
    Jessica Charnley
    Feb 11, 2026
    5.0
    Jay naranjo and bijan Hunter are all The most helpful and amazing customer service I’ve ever had. Thank you so much for helping me with my new phone.

Frequently Asked Questions About Verizon

What services does the Verizon store at 951 16th St offer?

The Verizon store provides help upgrading Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola devices, along with Verizon plan assistance. They also sell wireless accessories, exclusive Verizon services, and offer the latest promotions.

What are the store hours for Verizon at 951 16th St?

The Verizon store is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

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