Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Denver’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
471 reviews
5 stars
393
4 stars
15
3 stars
10
2 stars4
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness, professionalism, and ability to resolve issues effectively.
Billing Issues
Several reviews highlighted problems with billing, including unexpected charges and unfulfilled promotional offers.
Store Experience
Customers reported mixed experiences in-store, with some feeling ignored or receiving poor service, while others had positive interactions.
Staff Knowledge
Some staff members were noted for their extensive knowledge and ability to explain plans and products clearly.
Racial Discrimination
One review detailed a serious incident of perceived racial discrimination by a staff member, leading to a negative experience.
- JBJoshua Barksy1 day ago1.0I went to this Verizon store to make a claim for my phone, but they told me I had to go to uBreakiFix to make the claim. After arriving at uBreakiFix, they told me they were not allowed to make me a claim, stating that "Verizon frequently sends people here without claims, it's been an ongoing issue". I am very disappointed that I had to drive back and forth 3 different times just to get a claim through. I will not be returning to this Verizon store, and I will be ending my Verizon service so I can switch to AT&T. - Joshua Barksy III
- BHBrad Hammond5 days ago1.0Without a doubt, the worst experience I’ve ever had in a phone store.
- RMRebecca MillerNov 2, 20251.0Worst customer service ever! Went in this afternoon to the store located on Tower Road, to potential switch from a competitor, and while it was a bit busy, not a single representative greet my husband or me. No one said “hi”, “welcome in”, “be with you in a few”, “go screw yourself, we are busy”, nothing. One representative was at the counter, not working with a customer, and he couldn’t even acknowledge us. Had the interaction gone better we may have potentially switched our five phone lines and two watch lines to Verizon. I will not be looking to bring my business to Verizon again.
- CRCharles RobinsonOct 26, 20251.0I was lied to about my purchase. They told me that if I added a line I would get a free phone with it. Well, the next bill came in and it says I owe $800! These guys have very messed up business practices.
- SBsidney buckleyOct 9, 20255.0Garrett is the man. He made sure I had the smartest deal while I travel internationally, and helped me strategize toward getting the most out of my service while im out there. Ask for Garret to get the hook up!
Frequently Asked Questions About Verizon
What services does the Verizon store at 4595 Tower Rd offer?
The Verizon store provides wireless sales consultations, device upgrades for Apple, Samsung, Google, Motorola phones, wireless accessories, exclusive Verizon services, and plan promotions.
What are the store hours for the Verizon location at 4595 Tower Rd?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my online Verizon order in-store at Cellular Sales on Tower Rd?
Yes, in-store pickup is available for orders at this location.
Which payment methods are accepted at the Verizon store on Tower Rd?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Is an appointment required to visit the Verizon store at 4595 Tower Rd?
No, appointments are not required, but you can call to make one if preferred.
How can I contact the Verizon store at 4595 Tower Rd for support or questions?
You can call them at +1 720-259-8778 or email CustomerService@cellularsales.com.
What popular mobile phone brands are available at this Verizon store?
The store offers phones and devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, Asus, and Verizon Wireless.
Are there any places nearby the Verizon store to grab a meal or snack?
Yes, nearby you can find Tavos Tacos, Andy's Frozen Custard for desserts, Little Caesars Pizza, Sonic Drive-In, Arby's, and Catfish Haven for various dining options.
What automotive services are available near the Verizon store at 4595 Tower Rd?
Nearby automotive services include Firestone Complete Auto Care, Jiffy Lube, Cobblestone Car Wash, and Advance Auto Parts for repair, tire, oil change, and car wash needs.
Are there any wellness or beauty spas close to the Verizon store on Tower Rd?
Yes, Le Spa Relaxing Hub, Crystal Nails & Spa, El Camerino Beauty Salon, and P. The Barber are nearby for massage, nails, hair, and beauty services.