I brought my MacBook to Geek Squad (worked with Aiden) for a stuck key. After they “cleaned” it, I found splatters of 99% isopropyl alcohol across my keyboard, and several keys started falling off. When I went back, neither the technician nor the manager would take responsibility and told me I’d have to pay to send it to Apple because there was a fee for Apple Care. They even tried to discourage me from going to Apple at all.
I went to Apple anyway, and they immediately confirmed the damage was caused by improper cleaning. Apple repaired my MacBook for free because it was covered under my Apple Care, unlike what Aiden and the manager had said, and even noted that Geek Squad is known for causing damage and refusing accountability. Save yourself the stress—go to Apple directly. Do not trust Geek Squad with repairs, they will cause more damage!!!!
IC
Isaac Corchado
Jul 30, 2025
5.0
Randall is the guy for when you purchasing a tv he got all the answers! Thank you sir!!
RH
Rosemary Herndon
Jul 31, 2023
5.0
Went in to Geek Squad in Northglenn with laptop issues. Was helped by Ryan T. He was quick, knowledgeable, courteous, and very helpful to me. Thank you Ryan, you were my support today!
JG
Jamie Gemmel
Apr 14, 2022
1.0
This place is trash. Scheduled an appointment twice. Came in for my appointment from work. Lady said I need to schedule another appointment due to them needing to order the screen in. Which I understand. Well wouldnt you do that before having a customer schedule an appointment. Said this could of been in and ready day of appointment when I called in several days ahead.