I brought my MacBook to Geek Squad (worked with Aiden) for a stuck key. After they “cleaned” it, I found splatters of 99% isopropyl alcohol across my keyboard, and several keys started falling off. When I went back, neither the technician nor the manager would take responsibility and told me I’d have to pay to send it to Apple because there was a fee for Apple Care. They even tried to discourage me from going to Apple at all.
I went to Apple anyway, and they immediately confirmed the damage was caused by improper cleaning. Apple repaired my MacBook for free because it was covered under my Apple Care, unlike what Aiden and the manager had said, and even noted that Geek Squad is known for causing damage and refusing accountability. Save yourself the stress—go to Apple directly. Do not trust Geek Squad with repairs, they will cause more damage!!!!
IC
Isaac Corchado
Jul 30, 2025
5.0
Randall is the guy for when you purchasing a tv he got all the answers! Thank you sir!!
DH
David Holder
Jul 29, 2024
5.0
Had a new stereo and backup camera installed for an older car here. Abe was great, answered all of my questions and did a quality install for us.
I had gotten quotes from a couple of other installers and Best Buy was the cheapest (way way less than car toys).
SM
Shane Medeiros
May 31, 2021
4.0
Don’t really like their service but they’re still really good