Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being unprofessional or unhelpful.
Store Condition
Concerns about store cleanliness and stock availability, with reports of empty shelves and uncharged demo products.
Security Issues
Multiple customers reported uncomfortable experiences with security personnel, including harassment and aggressive behavior.
Product Quality
Customers expressed dissatisfaction with product quality and return policies, particularly regarding warranties and defective items.
Positive Experiences
Several customers highlighted positive interactions with staff and successful purchases, indicating that some locations provide a good shopping experience.
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Paul
2 days ago
5.0
I came for a demo on a product and Lawrence who helped me was super nice and explained everything well he was amazing
JB
Jim Brennan
4 days ago
5.0
Took my 82 year old mother here to get a new PC. On both visits Daley from geek squad was awesome. Knowledgeable, reassuring, and very helpful. Despite the fact that the place seems understaffed, he managed working with my mom and another customer to get her new PC all set up and all of her questions answered. Extremely calm, gracious and patient.
CG
christina gonzales
Feb 19, 2026
2.0
at best buy they have the friendliest associates who welcome you as a customer ok progressive leasing said oh Ms gonzales you are approved I made sure I was spoke to progressive was a customer and pay on time guess what got e mail of to sign lease payments then guess what they progressive leasing after to sign lease payment form denied my purchase so hey don't ever depend on progressive leasing the company didn't care told me to re apply in 30 days wowsers thanks for the embarrassment got the purchase and all the verify this sign lease papers and guess what sorry were going to deny you progressive leasing your company should have denied me talking to your company about my initial application instead I was embarrassed in front of best buy employees so suatomers beware of progressive leasing you will get your purchase and like me got the e mail from progressive leasing to sign ownership and then the curtain closed on me I got denied how thoughtful hey have been customer paying on time and respectfully thank you progressive leasing I want to warn other customers just because they say your apporov3d my case it was too too good to be true everything happens for a reason but I'm telling ng customers if it happened to me it will happen to other faithful good paying customers to progressive leasing end of a well embarrassing story christine Elaine gonzales Englewood colorado if its too too good to be true it happens to be progressive leasing to ie to a customer then drop the curtain on the faithful
A
이대호
Feb 11, 2026
5.0
Lawrence at the Meta section was incredibly friendly and professional. I tried a demo of the Ray-Ban Meta glasses, and he clearly knows his stuff! Even though there wasn't a sand color model for the demo, he showed me a similar color from a different model. I was also impressed that non-prescription glasses arrive in just 4 days!
JS
James H. Scott
Jan 31, 2026
2.0
Feels like a store that’s going out of business. Shelves half empty, armed guards in full military getup at the door, samples
of electronics not working because they’re all uncharged… I came here looking for a smart watch and they wouldn’t even let me try on the demo. I recommend shopping elsewhere if you can avoid Best Buy