Apple Cherry Creek

Reviews

• EB

  Efrain Romero Bustos

  2 days ago
  1.0
  When I was wearing a suit, no issues getting assistance! When I purchased this I phone 17th, awesome service! But when my I forgot the Apple ID password and was wearing bad clothes. I had in encounter with someone who told me from that store . A white male on the section of the apple desktop. That my shit couldn’t not be figured out. And there was nothing they can do !! I have to go back, about 3 times, to get help on the ridiculous system that these phones have ! If you forget the password and you do it 5 times the punishment from their system is unbreakable. So I have to bring someone with me do they can help me , because i felt terrible as a human being to be treated differently because of my appearance. This time there was some action? But at the end the people over the phone the ones they do these for living told I wasn’t going to able to get my pics, my important documents back etc. now I have companies that I was trying to sued them ? And because the advice was to create a new email address. All my information from 3 different companies are after me in court. And I don’t have any documents like I did in past when I bought these phone. My fault is that lost the password of that Gmail!!! But apple CEO creators of these phone are incompetent and not helpful on ever regaining any information whatsoever. And for that lack knowledge and assistance from one employee who was rude ! I blame you because I can’t proof my cases legally. Is safety important yes but every time that there is a software update the same issue happens I wrote the password of my new email and at times these phone won’t even except it?
• ER

  Emii Rondon

  6 days ago
  1.0
  La atención muy mala me fui a comprar un teléfono y dure todo mi día allí mis niñas estaban desesperadas y tenían amber fuimos a comer y cuando llegamos quesque tenía que esperar 1hora más yo ya estaba desesperada y cuando me dieron mi teléfono estaba lleno de brobujas el proctetor y tanto tiempo para nada y la atención muy mala no me gustó nada
• SP

  Silvia Paniagua

  Feb 23, 2026
  1.0
  El día 12 de febrero compré un iPhone 17 pro max 256 azul, no lo abrí , vivo en Medellín pero vi a Denver varias veces al año y acá me doy cuenta que el cargador no es el que viene en el , qué tipo c , no me parece que vendan el celular con el cable del celular que no es, vuelvo en junio y haré la reclamación , igual hay una persona en Denver si me van a solucionar el problema
• MN

  Mehmet Nuri ÜNVER

  Feb 18, 2026
  5.0
  I had a fantastic Apple Store experience. All the staff inside were knowledgeable and very helpful. I bought an iPhone 17 Pro, and everything in the store was great. If you're going to buy an Apple product, you should definitely buy it from here. I would like to thank all the staff, especially the Genius Bar experts.
• AH

  Adam J Hamersky

  Jan 28, 2026
  5.0
  Apple at the Cherry Creek Mall delivered an experience that genuinely exceeded my expectations and absolutely deserves a five-star review. I brought my iPhone 13 Pro Max in at 10:00 AM for a scheduled battery replacement after seeing that my battery health had dropped to 79% maximum capacity. I expected a routine service appointment, but what I received was exceptional customer service, professionalism, and accountability from start to finish. From the moment I checked in, everything was smooth, organized, and efficient. Even though the store was busy, the team handled the flow extremely well. I never felt rushed or overlooked, and communication was clear every step of the way. It was obvious that this location runs like a well-oiled machine. Andrew was the biggest help throughout the entire process and truly stood out. He was calm, knowledgeable, and incredibly professional while walking me through the battery replacement and setting expectations clearly. He took the time to explain everything in a way that was easy to understand and made sure I felt comfortable before moving forward. His confidence and transparency immediately put me at ease. Hennessy and Steve were also amazing and played a big role in making this such a positive experience. Both were friendly, attentive, and genuinely helpful. You could tell they cared about doing things the right way and making sure customers left satisfied. The teamwork between Andrew, Hennessy, and Steve was seamless, and it showed in how efficiently everything was handled. During the service, my phone screen unfortunately broke. Situations like that can easily turn stressful, but this is where Apple truly proved why their customer service reputation exists for a reason. Andrew immediately took ownership of the situation, explained exactly what happened with complete transparency, and reassured me that the screen would be replaced at no cost to me. No excuses, no pushback, no fine print—just accountability and action. The screen replacement was handled quickly and professionally, and I walked out with my phone performing better thanks to the new battery and looking brand new with a free screen replacement. That level of integrity and customer-first service is rare and incredibly appreciated. What impressed me most was how relaxed, confident, and respectful the entire team was throughout the process. Andrew, Hennessy, and Steve made it clear that my experience mattered and that Apple stands behind their work. Overall, Apple at the Cherry Creek Mall delivered top-tier service. Efficient scheduling, excellent communication, and outstanding support even when things didn’t go perfectly. This team turned what could have been a frustrating situation into a genuinely positive experience. Five stars without hesitation.

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