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Brand Certified

Verizon

4.4
(174 reviews)

Business Details

1850 E Main St, Cortez, CO
81321, United States
(970) 565-9009

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1850 E Main in Cortez, CO 81321

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
1850 E Main St, Cortez, CO
81321, United States

Hours

Reviews

4.4
174 reviews
5 stars
131
4 stars
13
3 stars
10
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Heather, Henry, and Aspen.

Staff Performance

While several employees received positive feedback, there were complaints about specific staff members being unprofessional or unhelpful, particularly Logan and a few others.

Service Issues

Some customers reported issues with service quality, including long wait times, miscommunication, and dissatisfaction with problem resolution.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, although there were instances of staff lacking information or being dismissive.
  • AB
    Aa Big Boy
    Feb 12, 2026
    5.0
    Good place to get a phone. I got me a Pixel 10 Pro XL. Very good service and agents. Enjoying my Pixel 10 Pro XL at home and work. Good camera and pictures. Thanks for the new phone Rick.
  • LB
    lil beach
    Dec 8, 2025
    5.0
    Love the service here all the girls were so helpful!!
  • SF
    Suzi Farley
    Dec 5, 2025
    5.0
    Heather was so accommodating. I am not very techy and she walked me through the process of getting a new phone. I played with the new phone for a few days. There were a few things I couldn't figure out so I went back to the store. Jackie took care of me and had those things working for me in the blink of an eye.
  • RR
    Rylan
    Dec 4, 2025
    5.0
    Heather and Jackie were very welcoming and were excellent at helping me figuring out the best way to upgrade my phone, switch to a better/cheaper plan, and showed me the opportunities for better WiFi. Nailed it with customer service and in store hospitality! Thank you guys very much!
  • SN
    Susan Nerheim
    Nov 19, 2025
    5.0
    We have had extreme issues with a Verizon phone rep that catfished my husband and sent out a brand new phone to a home we sold a year ago, after he repeatedly declined (we already have brand new phones). The first time we went in, Aspen and Heather went over and above to call V and try to fix. The agent on the phone spent more than 90 minutes, then when we checked our account, she had done nothing. Went back to your store and Heather remembered us and proceeded to assist us and us to contact the fraud division. Can’t thank your staff enough. Hoping this will now be resolved with their help.

Frequently Asked Questions About Verizon

What brands of mobile phones are available at Verizon in Cortez, CO?

Russell Cellular in Cortez offers mobile phones from Verizon, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours of the Verizon store on 1850 E Main St, Cortez?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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