Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Centennial for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
284 reviews
5 stars
126
4 stars
24
3 stars
15
2 stars
18
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Sales Practices
Several reviews highlighted aggressive sales tactics, with customers feeling pressured into unnecessary purchases or upgrades.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, others were criticized for being uninformed or unhelpful.
Wait Times
Customers frequently mentioned long wait times and poor management of customer flow in the store.
Mixed Experiences
There were a few positive experiences noted, particularly with specific employees, but overall sentiment leaned negative.
- ARAlex Raney4 days ago5.0Made the switch from AT&T to Verizon (Nov 2025) to take advantage of the holiday deals they are offering and they couldn't have made it easier for me. Shout out to Lauren for helping me the entire way. She made it easy for me with absolutely no hassle. I would absolutely suggest asking for Lauren if making a similar switch.
- KGKati GesslerNov 10, 20253.0It would be spectacular if you could call the damn store instead of getting routed to main customer service. My husband could not get the help he needed because im the account holder. I was trying to call to assist...could not get through to this store.
- AGAndrew GrayNov 1, 20251.0Avoid this Verizon store at all cost. They won’t even call customer service to try to help you get your account set up. They’ll just tell you that’s not how it works with plenty of attitude and have a nice day.
- BJBrittney JayeOct 25, 20251.0After three years with Verizon, I can confidently say this company has serious accountability issues. When we upgraded to the iPhone 14 Pro Max, we traded in our old phones at this store under a promotion promising an $800 credit per line. We met every requirement — but the credits were never applied. The store took our phones and failed to properly document the trade-in, which is where the issue began. Over the past year and a half, I’ve called customer service multiple times to resolve it. Each time, I was told a claim would be opened, yet none were ever filed or documented. Every call starts from zero because you never speak to the same person twice, and there’s no record of prior conversations. We’ve now paid the full retail price for the phones — $1,200 each — while Verizon (or an individual from this store) kept our trade-ins and failed to honor their own promotion. For a multibillion-dollar company, this level of disorganization and disregard for customers is unacceptable. I’m looking forward to switching carriers and warning others to avoid this store and read the fine print carefully before trusting Verizon’s trade-in offers.
- AKAmy KovacsOct 16, 20255.0Best phone and internet experience ever! Dayana is an awesome sales rep! Everyone at this location is very nice, knowledgeable and helpful!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Centennial?
The Verizon store in Centennial is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online to ensure a smooth visit at the Verizon Centennial store.
Does Verizon offer online order pickup at the Centennial location?
Yes, Verizon offers in-store pickup for online orders, along with options for free 2-day shipping, express lockers, and same-day delivery in select areas.
What brands of smartphones can I find at the Verizon store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Centennial store.
What services does the Verizon store provide for businesses?
The Verizon store offers business cell phones, mobile hotspots, tablets, laptops, and wireless plans tailored for business needs.
How can I pay for my purchases at Verizon Centennial?
Verizon accepts payment via check, debit card, and mobile NFC payments; cash-only payments are not required.
Are there any nearby restaurants I can visit before or after shopping at Verizon?
Yes, nearby you can enjoy meals at Cafe Rio, Chick-fil-A, Modern Market Eatery, and Tacos and Tequila, providing a variety of dining options.
What nearby health and wellness centers are available around the Verizon store?
Close to Verizon, you'll find First Look MRI Centennial, Comfort Keepers Home Care, SculptMed Medical Spa, and Woodhouse Spa for various health and wellness needs.
Is there a shopping center close to the Verizon Centennial store?
Yes, Southglenn Mall is a nearby shopping center where customers can explore a variety of stores and services before or after visiting Verizon.
How can nearby businesses and services, like Locksmith Southglenn or J Juergens Agency, be useful when visiting Verizon Centennial?
If you need locksmith services, Locksmith Southglenn is nearby, and for insurance needs, J Juergens Agency is available close to the Verizon store, making it convenient to handle multiple errands in one area.