Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Stock Availability
Frequent complaints about low stock levels and lack of product availability across various departments.
Store Conditions
Reviews indicated that the store was often messy and disorganized, contributing to a negative shopping experience.
Warranty Issues
Customers expressed frustration with warranty services and the lack of accountability when dealing with defective products.
Positive Staff Interactions
Despite negative feedback, some customers highlighted positive experiences with specific staff members who provided helpful and knowledgeable service.
DG
Daniel Goode
Nov 19, 2025
1.0
Zero help with warranty of my Samsung S24 Ultra I bought from Best Buy had to go through Samsung warranty it was much easier.
NS
Nasiri Suzan
Nov 7, 2019
4.0
when I finally got a service representative the service was good. My only issue was that the remote start package said it included everything, and yet I was charged additional items for installation. I don't feel that is the right way to market this product and they should define right up front that there are additional items required for installation that will cost additional money.