Verizon

4.2
369 reviews
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Business Details

729 Barranca Drive, Castle Rock, CO
80104, United States
(303) 663-5944
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Castle Rock, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
729 Barranca Drive, Castle Rock, CO
80104, United States

Hours

Reviews

4.2
368 reviews
5 stars
275
4 stars
21
3 stars
7
2 stars
5
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Orlando, Danyelle, and Diego.

Professionalism

Several reviews noted unprofessional behavior from staff, including misinformation about fees and poor communication regarding account issues.

Store Environment

The store was described as clean and welcoming, contributing positively to the customer experience.

Efficiency

Some customers experienced quick and efficient service, while others reported long wait times and delays in assistance.

Sales Practices

There were complaints about aggressive upselling and unclear pricing, leading to confusion and dissatisfaction among customers.
  • TO
    tao odie
    3 days ago
    5.0
    Rylie was outstanding. Professional, competent, and courteous. If you need a phone, a tablet, or service, stop in and see Rylie. She will sort you out right.
  • OO
    Odie
    Nov 16, 2025
    5.0
    Had an amazing experience with Rylie she helped me fix my phone and was able to assist me with my phone issues. She also was able to assist the other guests while assisting me! Great multi tasker! Provided excellent customer service even while being the only employee multiple times at this location! Highly recommended her if you want great customer service and a great experience come see her! She goes above and beyond to provide a great experience!! She deserves a raise of some kind with how positive she was while being the only employee working there!
  • KH
    Katie Humiston
    Nov 16, 2025
    5.0
    Rylie at the Castle Rock Verizon store was amazing, great experience getting a new phone that I needed quickly! We appreciate it her expertise!
  • DA
    Dana Ayer
    Nov 14, 2025
    5.0
    Great customer service! After I was treated like crap at another Verizon store, I stopped by this store and they treated me very well, got me a $30 credit and restored my $10 monthly discount.
  • JJ
    Joyce
    Nov 10, 2025
    5.0
    Rylie was awesome helping me today!
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Frequently Asked Questions About Verizon

What types of wireless devices does Verizon in Castle Rock offer?

Verizon in Castle Rock offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands can I find at Verizon Castle Rock store?

You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands like Casemate and Otterbox at Verizon Castle Rock.