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Verizon

3.6
(325 reviews)
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Business Details

6364 Promenade Pkwy, Castle Rock, CO
80108, United States
(720) 738-0920
http://www.teamwireless.com

About

Cell Phone Store

Location

Verizon
6364 Promenade Pkwy, Castle Rock, CO
80108, United States

Hours

Reviews

3.6
325 reviews
5 stars
178
4 stars
34
3 stars
18
2 stars
11
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and providing excellent service, while others reported negative experiences with rudeness and misinformation.

Efficiency

Several reviews highlighted quick service and efficient problem resolution, but there were also complaints about long wait times and understaffing during busy periods.

Communication Issues

Customers expressed frustration over miscommunication regarding promotions and billing, leading to dissatisfaction with the overall experience.

Mixed Experiences

While some customers had outstanding experiences and recommended the store, others reported severe dissatisfaction and indicated they would switch providers.
  • GE
    Glen Erickson
    2 days ago
    5.0
    Paco was a great help and exceed my hopes for an easy phone replacement
  • MB
    Mike Bass
    6 days ago
    5.0
    I’m went into the Castle Rock Verizon store in a rush. My wife is traveling and lost her phone. We had been talking about upgrading our account. In 1/2 hour I walked out with two new iPhones 17s and a smaller monthly bill. Really satisfying.
  • JJ
    Janice
    Feb 17, 2026
    5.0
    Perria at Verizon near Castle Rock outlets was very helpful and informative. He explained everything until he knew I throughly understood the different plans and costs.
  • NC
    Norma Chico
    Feb 14, 2026
    5.0
    Great experience with paco very knowledgeable and helpful!! Go see him when you stop by.
  • EE
    Eric
    Feb 10, 2026
    5.0
    Codie at the Promenade Pkwy store was very professional, pleasant and answered all our questions as he assisted us with upgrading our phones. Definitely recommend!
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