Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple FlatIron Crossing
One West Flatiron Crossing Dr, Broomfield, CO
80021, United States
Hours
Reviews
3.4
1,182 reviews
5 stars
539
4 stars
129
3 stars
95
2 stars
61
1 star
358
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude or unhelpful interactions.
Repair Issues
Frequent complaints about delays and miscommunication regarding repairs, including incorrect device returns and long wait times.
Appointment Management
Customers expressed frustration over appointment scheduling and fulfillment, often leading to wasted time and unmet expectations.
Product Knowledge
Some staff demonstrated strong product knowledge and helpfulness, while others were criticized for lack of assistance and poor communication.
Overall Experience
Overall, experiences varied widely, with some customers having positive interactions while others reported significant dissatisfaction.
- MBMatt BaubachDec 30, 20254.0Crowded and not the most organized Apple store. Went in for a repair, they did a great job, but there could have been a better explanation of how all that works. All in all, would recommend.
- CPChristian PrenzlerDec 27, 20251.0Worst Apple Store I’ve been to— we went once and thought it was a fluke. Both times we waited extremely amounts of time, once for a genius appointment and now for buying an Apple Watch. Most recently, we picked everything out ourselves since no one was available to help us. We asked several times for some help and were shuffled to a new table to wait at, then shuffled back to the original table. We found what looked like the manager (woman with headset in frantically looking around all the time) and she talked down to my mother and rolled her eyes. When we finally did get someone they brought out the wrong stuff, only discovering that after we purchased it. We then had to return 2/3 items and just leave the store with no resolution (order it ourselves I guess? They didn’t care). I’ve been to Apple Stores all over and this is single handily the worst experience and something Apple management needs to look into.
- CCChris CornwallDec 23, 20255.0They were tenacious in their work to remove an old Apple Watch band to replace it with the new one we bought. At least 3 different people worked on it before we succeeded. Thanks!
- LFLopez FamilyDec 10, 20252.0Drove down twice. Once for repair. Then today drove down to pick up my device. I let the girl helping me know that the device looked different and I was not certain that was my device even though it was the same color. She assured me it was. Received a call on my way home that they gave me another customers device. They of course want me to drive back up to swap phones. It’s frustrating that they didn’t double check before I left. It is a 100 mile trip for me not to mention 3 hours of my time.
- JRJm RohloffDec 6, 20253.0I made an appointment for a battery exchange. Clearly expressed battery exchange. Apple knew my phone specs. Upon arrival I was told ‘not in stock, must be ordered’. Why wasn’t I told this before? Received call on a Sat the battery was available. I asked if I needed appointment, “ no just come in”. Upon arrival at 1:00 I was now told they had to have the phone until Sunday noon. They told me Saturday is really busy. Why wasn’t I told that on the Sat morning call? As I waited there were 9-11 sales people present mostly visiting within themselves and the mgr told me only 4 repair people. But she repeated, Saturday is real busy for repairs. Why wasn’t I told that? Why don’t they have more repair staff for simple battery exchanges. The store attitude and customer service is way below par.
Frequently Asked Questions About Apple FlatIron Crossing
What products can I buy at Apple FlatIron Crossing?
Apple FlatIron Crossing offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
What services does Apple FlatIron Crossing provide?
They provide technical support at the Genius Bar and assistance from Specialists to help set up your devices.
What are the regular store hours for Apple FlatIron Crossing?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple FlatIron Crossing?
Yes, the store closes on November 27 and December 25, 2025, and has extended or modified hours on other holidays.
Does Apple FlatIron Crossing offer in-store shopping and pickup?
Yes, the store offers in-store shopping and in-store pickup options.
Is Apple FlatIron Crossing wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get device repairs at Apple FlatIron Crossing?
Yes, Apple FlatIron Crossing provides repair services at their Genius Bar.
What nearby stores can I visit for fashion accessories?
Nearby you can visit Lids for hats and fashion accessories, as well as Maurice's and Charlotte Russe for women's clothing.
Where can I grab a meal near Apple FlatIron Crossing?
Nearby dining options include Villa Fresh Italian Kitchen for Italian food, Starbucks Coffee for coffee and snacks, and Street Burgers for American cuisine.
Are there any nearby places to relax or shop after visiting Apple FlatIron Crossing?
Yes, Flatiron Crossing Mall and Flatirons Mall are nearby shopping centers with a variety of stores and restaurants where you can relax and shop.