Cricket Wireless Authorized Retailer

Reviews

• GY

  gucci14k allday ysl

  Aug 11, 2025
  5.0
  Amazing store
• JR

  Jude Rushing

  May 3, 2019
  5.0
  Brenda was great helping me transfer my information
• AS

  Amah Sia

  Jul 28, 2018
  1.0
  This was the worst. We bought a Motorola phone, and a case. We had the phone activated. The total bill was $138.00. We got home and began to set up the phone and had trouble accessing voicemail. Over the next two days we talked to 4 Cricket technicians who were all unable to solve the problem. In addition, when we went to remove the case, after great effort the case came off with the back of the phone stuck inside of it, and the battery fell out of the phone. Unhappy with Cricket's service, case, and phone we decided to take everything back. We soon found that Cricket's official policy was to not refund money for accessories, even a defective case, and to not refund activation fees, even though they activated a phone with defective software. When we brought the phone back to the Boulder, CO store the behind the counter staff also could not take the case off the phone with out removing the back of the phone and dropping the battery. In addition, the store manager, (Cindy Martinez) advised us that she suggests not using Cricket's technicians via the phone, but that we should have come directly into the store and waited on line for one of their store staff to correct the problem, (not a vote of support for Cricket's phone technicians). We were advised that we could only return the phone. Frustrated, we sat in the store and called Cricket's customer service department. First we spoke with Janie, who gave us Cricket's no refund on phone accessories and activation fees speech. We then spoke to her manager Anthony, and then to his manager Sebastian Urea, and then to his manager Michelle, (who could not give us her last name for security reasons, I guess customers have been getting angry). Then we spoke to the highest manager on the floor Angel, (who also could not give us his last name, but could give us his employee ID #AM1733). We got the same (no refund) speech all the way through these 4 levels of management. Cricket would not refund us for a defective case or for activating a defective phone. I have NEVER written a review for a company before. But this company made me so angry that I simply had to advise others of Cricket's lack of ethics. We walked away having lost $100 for nothing.
• KT

  Kayleigh Thomas

  May 3, 2018
  1.0
  Talk about terrible service! There’s 3 girls here, all three obviously clueless with what they’re doing. They spoke in Spanish and didn’t speak to me the whole time i was there. I went in having problems with the service on my brand new iPhone 8 and i waited 2 hours for them to not know how to fix it and be on their phones the whole time. & STILL CHARGE ME FOR SERVICE?!

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