Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and rudeness.
Product Availability
Frequent complaints about lack of stock and inventory issues, with customers often unable to find desired items.
Return Policy
Customers expressed frustration with the strict return policy and poor handling of defective products.
Store Environment
Some customers noted a lack of staff presence and a disorganized store atmosphere, leading to negative shopping experiences.
SS
stephanie steele
Jan 5, 2026
1.0
bought excellent condition open box laptop and wouldn't even start out of the box, they obviously didnt even check if it worked before posting it for sale for almost full price. returned next day and they wouldn't honor the sale so ended up leaving with a far worse product than what I had initially purchased. Man helping me exchange was pleasant but every employee every time I come here is just standing around doing anything else but helping customers.
KF
Kim Farrar
Jan 2, 2026
3.0
Have been a few times recently. They have the equipment or items I have been after. Some sales associates are more helpful than others.
DH
Daemion Hill
Dec 31, 2025
5.0
The woman who helped me out was incredibly gracious and understanding. She dealt with my bad mood (due to no fault of her own, its just a bad day) with professionalism and kindness. I didnt get her name, i just want to make sure someone in this store knows shes a stellar employee and deserves recognition in general. She was blonde and wore glasses. If i were her dealing with me today i would have just said "bye" lmao
GD
Guerin Durant
Dec 23, 2025
5.0
I purchased and returned my product at Bestbuy Boulder. This experience was lead by team member Joseph. Joseph was meticulous, carefully lead me through each step.
CO
cam O
Dec 9, 2025
5.0
Went here to help get my elderly neighbor a new landline phone. Haven't been to a best buy in over 10 years due to smarter shopping options. What you pay for is the option of any one of three employees with nothing really to do to give you one option per price point.
The only time best buy is the best buy is when you have no other options. Like for instance an elderly neighbor who won't let you order him a phone for 15 percent less money.
You get 5 stars because it warms my heart to help my neighbor. Not to be in your store. Merry Christmas find a new job don't go down with this ship.
What products and services does Best Buy in Boulder offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice, Geek Squad support, and same day pickup.
What are the operating hours of Best Buy in Boulder?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Boulder offer curbside pickup?
Best Buy Boulder does not offer curbside pickup but does have in-store shopping available.
Is the Best Buy store in Boulder wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What payment methods are accepted at Best Buy Boulder?
Best Buy accepts checks, debit cards, and does not require cash only payments.
Can I get electronics repair services at Best Buy Boulder?
Yes, Best Buy offers service repair and has Geek Squad available nearby for IT and computer repair.
Where can I find Geek Squad services near Best Buy Boulder?
Geek Squad is located nearby and provides mobile phone, IT service, and electronics repair services complementing Best Buy's offerings.
Are there any fitness or dance facilities near Best Buy Boulder?
Yes, nearby facilities include Ayre Dance and Fusion TRX Fitness, great for customers wanting to work out or take dance classes before or after shopping.
What wellness or medical services are available near Best Buy Boulder?
Nearby wellness options include Pao-Chin Huang acupuncture, Boulder CBD naturopathic supplements, and The Beauty Spot medical spa.
Are there any convenient nearby services for pet owners around Best Buy Boulder?
Yes, Dogma Catma Pet Sitting and CBD Pets Hub are nearby, providing pet sitting services and pet-related products.