Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 751 E Valley Road in Basalt, CO 81621
Many customers reported poor customer service, including unhelpful and rude staff, lack of knowledge, and inadequate assistance.
Store Hours
Numerous reviews highlighted issues with the store being closed during posted hours, leading to wasted trips for customers.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many others were criticized for being unengaged and lacking basic product knowledge.
Store Condition
Several customers noted that the store was disorganized and unclean, contributing to a negative shopping experience.
Mixed Experiences
There were a few positive mentions of specific employees who provided excellent service, but these were overshadowed by the overall negative feedback.
RG
Ron Goth
Jan 4, 2026
5.0
Great Place to get whatever you need for your phone needs.
HG
Harry Graham
Dec 22, 2025
1.0
Store should be closed down. Disrespectful, unknowledgeable, unhelpful, and worst run Business in the roaring fork valley. Switching carriers bc of this store.
BG
Brad Geddes
Dec 18, 2025
2.0
Althought very courteous and professional, the service was poor. This location is unable to set up a business account although it is supposed to support business accounts. I never recieved a breakdown of the cost/billing with discounts for switching from ATT. Communication was poor and they were not able to answer several of my quesitons. I have had to work through the web site, chat, and on the phone to get the account set up properly. The promotional discounts that were advertised were only partially applied to the new account, forcing me to take care of it. I do not recommend this location.
JM
Jacksquad Mma
Dec 16, 2025
1.0
Place opens at 9am and no one was there for an entire hour no sign or anything
KO
Keegan O
Dec 13, 2025
1.0
Walked into the store wasn’t greeted by any employees. The employee working seemed to be very overwhelmed and was swearing. The store was very disorganized and messy.
Did not seem like a legitimate business from my experience. Very disappointing