Business Details
711 E Valley Rd, Basalt, CO
81621, United States
Certified by Verizon • Feb 22, 2026
(970) 273-6200
Certified by Verizon • Feb 22, 2026
https://www.russellcellular.com/store-locations/basalt-co
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 751 E Valley Road in Basalt, CO 81621
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
2.4
70 reviews
5 stars
22
4 stars
2
3 stars0
2 stars
4
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.
Store Hours
Multiple customers experienced frustration due to the store being closed during posted hours, leading to wasted trips.
Knowledge and Helpfulness
While some employees were praised for their knowledge and helpfulness, many others were criticized for being unengaged and unprofessional.
Store Condition
Several reviews mentioned the store being disorganized and messy, contributing to a negative shopping experience.
Mixed Experiences
There were a few positive experiences noted, particularly with specific employees, but overall sentiment leaned heavily towards dissatisfaction.
- DMDavid Meeker3 days ago5.0Zion was extremely helpful. Very knowledgeable about the Google pixel pro 10 XL
- KCKathy CiprianoJan 26, 20265.0He was very patient. And listened to everything I had to say.
- RGRon GothJan 4, 20265.0Great Place to get whatever you need for your phone needs.
- HGHarry GrahamDec 22, 20251.0Store should be closed down. Disrespectful, unknowledgeable, unhelpful, and worst run Business in the roaring fork valley. Switching carriers bc of this store.
- BGBrad GeddesDec 18, 20252.0Althought very courteous and professional, the service was poor. This location is unable to set up a business account although it is supposed to support business accounts. I never recieved a breakdown of the cost/billing with discounts for switching from ATT. Communication was poor and they were not able to answer several of my quesitons. I have had to work through the web site, chat, and on the phone to get the account set up properly. The promotional discounts that were advertised were only partially applied to the new account, forcing me to take care of it. I do not recommend this location.
Frequently Asked Questions About Verizon
What products does Verizon at 711 E Valley Rd in Basalt offer?
They offer Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
What are the store hours for Verizon in Basalt, CO?
The store is open Monday to Saturday from 9 AM to 7 PM, and Sunday from 11 AM to 5 PM.
Does the Verizon store in Basalt offer in-store pickup?
Yes, they provide in-store pickup services.
What payment methods are accepted at the Verizon store in Basalt?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Verizon store in Basalt, CO?
You can call them at +1 970-273-6200 or email basalt.co@russellcellular.com.
Is the Verizon store in Basalt accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Do I need an appointment to shop at the Verizon store in Basalt?
No, the store does not require appointments for shopping.
What nearby places can I visit when I go to Verizon in Basalt?
Nearby you can visit Roaring Fork Family Physicians, Alpine Bank, and Starbucks.
Can I grab a coffee near Verizon when visiting their Basalt location?
Yes, there is a Starbucks nearby where you can enjoy coffee before or after your visit.
Are there medical services close to the Verizon store in Basalt?
Yes, nearby medical services include Premier Medical Center, Elevate Dental Wellness, and Dr. James Fraser, chiropractor.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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