Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 751 E Valley Road in Basalt, CO 81621
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
165 reviews
5 stars
109
4 stars
3
3 stars1
2 stars
6
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful and rude staff, lack of knowledge, and inadequate assistance.
Store Hours
Numerous reviews highlighted issues with the store being closed during posted hours, leading to wasted trips for customers.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many others were criticized for being unengaged and lacking basic product knowledge.
Store Condition
Several customers noted that the store was disorganized and unclean, contributing to a negative shopping experience.
Mixed Experiences
There were a few positive mentions of specific employees who provided excellent service, but these were overshadowed by the overall negative feedback.
- RGRon GothJan 4, 20265.0Great Place to get whatever you need for your phone needs.
- HGHarry GrahamDec 22, 20251.0Store should be closed down. Disrespectful, unknowledgeable, unhelpful, and worst run Business in the roaring fork valley. Switching carriers bc of this store.
- BGBrad GeddesDec 18, 20252.0Althought very courteous and professional, the service was poor. This location is unable to set up a business account although it is supposed to support business accounts. I never recieved a breakdown of the cost/billing with discounts for switching from ATT. Communication was poor and they were not able to answer several of my quesitons. I have had to work through the web site, chat, and on the phone to get the account set up properly. The promotional discounts that were advertised were only partially applied to the new account, forcing me to take care of it. I do not recommend this location.
- JMJacksquad MmaDec 16, 20251.0Place opens at 9am and no one was there for an entire hour no sign or anything
- KOKeegan ODec 13, 20251.0Walked into the store wasn’t greeted by any employees. The employee working seemed to be very overwhelmed and was swearing. The store was very disorganized and messy. Did not seem like a legitimate business from my experience. Very disappointing
Frequently Asked Questions About Verizon
What products does Verizon at 711 E Valley Rd in Basalt offer?
They offer Verizon Wireless services, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid options.
What are the store hours for Verizon in Basalt, CO?
The store is open Monday to Saturday from 9 AM to 7 PM, and Sunday from 11 AM to 5 PM.
Does the Verizon store in Basalt offer in-store pickup?
Yes, they provide in-store pickup services.
What payment methods are accepted at the Verizon store in Basalt?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Verizon store in Basalt, CO?
You can call them at +1 970-273-6200 or email basalt.co@russellcellular.com.
Is the Verizon store in Basalt accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance.
Do I need an appointment to shop at the Verizon store in Basalt?
No, the store does not require appointments for shopping.
What nearby places can I visit when I go to Verizon in Basalt?
Nearby you can visit Roaring Fork Family Physicians, Alpine Bank, and Starbucks.
Can I grab a coffee near Verizon when visiting their Basalt location?
Yes, there is a Starbucks nearby where you can enjoy coffee before or after your visit.
Are there medical services close to the Verizon store in Basalt?
Yes, nearby medical services include Premier Medical Center, Elevate Dental Wellness, and Dr. James Fraser, chiropractor.