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Brand Certified

Verizon

3.8
(169 reviews)

Business Details

101 Fawcett Rd, Avon, CO
81620, United States
(970) 949-3330
https://www.russellcellular.com/store-locations/avon-co

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 101 Fawcett Rd in Avon, CO 81620

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
101 Fawcett Rd, Avon, CO
81620, United States

Hours

Reviews

3.8
169 reviews
5 stars
113
4 stars
7
3 stars
3
2 stars
1
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and patience of staff members like Tyler, Mike, and Sean, highlighting their ability to resolve issues and provide excellent service.

Inconsistency

Several reviews noted a stark contrast in service quality, with some customers experiencing rude or unhelpful staff, leading to frustration and dissatisfaction.

Store Condition

Customers reported that the store was often unclean and poorly maintained, which negatively impacted their overall experience.

Product Knowledge

While some staff members were commended for their knowledge, others were criticized for lacking understanding of products and services, leading to confusion and dissatisfaction.
  • SV
    Sergio Velas
    Jan 27, 2026
    5.0
    Me ayudaron con el problema de una forma muy amable ,,, a pesar de que mi ingles es muy poco ... una gran empatia en las personas un servicio 10/10
  • KM
    Kevin Murray
    Dec 8, 2025
    5.0
    My experience with Verizon was awesome. Tyler bent over backwards to help me .my phone was lost which added to the difficulty of the process.
  • CN
    Connie Nunley
    Sep 25, 2025
    5.0
    Robert was great and extremely helpful and patient with me!
  • PM
    Patrick McCarthy
    Jul 19, 2018
    5.0
    A couple months ago I stopped in with my old S5 that I wanted to switch over so my dad could use it.. These guys were super helpful taking hours out of their work day to help me get this done. With multiple problems and password roadblocks, they stayed through to the end. Got my dad a working phone in one day.. When I asked how much they said it was free! Just helped me out all day for nothing is how I saw it. Extremely professional, these guys really know their stuff. Capable of answering & explaining in simple words every question I had. Yesterday I stopped in to upgrade to the S9+ and again they bent over backwards for me. My account has 10 lines and they restructured the whole thing. It was already cheap, but when Nick was done (took a couple hours to figure it all out) I got a free tablet, new S9+, and insurance for all lines (instead of half), AND the monthly bill is LESS than it was when I walked in the door. I'm completely blown away with their customer service. A little unconventional (which most geniuses are) they are on top of the game here. As long as you are a straight forward question asker and know what you want they will be the best experience you've ever had in a phone store. Go check em out!

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