Verizon

4.4
517 reviews
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Business Details

3551 S Tower Rd, Aurora, CO
80013, United States
(303) 766-3600
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Aurora, CO. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3551 S Tower Rd, Aurora, CO
80013, United States

Hours

Reviews

4.4
504 reviews
5 stars
410
4 stars
16
3 stars
10
2 stars
9
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Darsh, Faby, and Traci.

Staff Knowledge

Customers frequently noted the staff's product knowledge and ability to explain options clearly, making the purchasing process smoother.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding service delays and issues with account management.

Long Wait Times

Several reviews mentioned long wait times and insufficient staffing during busy periods, leading to frustration among customers.

Positive Atmosphere

Customers appreciated the friendly and welcoming environment of the store, often mentioning the staff's efforts to make the experience enjoyable.
  • JM
    Jayme Mazon
    Nov 7, 2025
    5.0
    Ari took excellent care of me every step of the way! Her knowledge was exceptional and her personality so pleasant - she is a wonderful customer service agent and an asset to your team! Thank you for taking care of all my needs today Ari! Best wishes to you and your family when your little one arrive!
  • NS
    Nancy Striebel
    Nov 6, 2025
    5.0
    Tracie was amazing!!! She was so kind to two oldies. Professional and fun. James helped us when we ordered our phones…he was awesome too…saved us $. Excellent service from both!
  • CC
    cavaliercountry
    Nov 3, 2025
    5.0
    James was AWESOME. Never had anyone help me as much as he did and was very kind and knowledgeable. I think I will adopt him. I am impressed with him and what asset to Verizon. Ned more like him.
  • ML
    Mary Lickei
    Oct 29, 2025
    5.0
    Tyler and Tracie were excellent. They processed my new phone pick up quickly without any issues. I have been a Verizon satisfied customer for 16 years.
  • AF
    Azeneth Flores
    Oct 25, 2025
    5.0
    Brejon Darby did an excellent job, he helped us with the change of telephone line, a wonderful service, very patient and detailed.
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Frequently Asked Questions About Verizon

What kind of products can I find at Verizon in Aurora, CO?

You can find a full range of wireless devices including phones, tablets, home internet devices, smartwatches, accessories, and more at Verizon in Aurora, CO.

What services does the Verizon store in Aurora offer?

The store offers services such as new phone lines, device upgrades, new devices, and accessories.