Verizon

Reviews

• HS

  Hillary Spencer

  4 days ago
  1.0
  I ordered a phone online and it said an hour. I waited and went into pick it up, employee Tracie was very rude. She said I am the only one here and you’ll have to come back. I said OK about how long and she said maybe about 15-20 minutes. I waited two hours came back and said “hi, I am here for an online pick up and she stated “Patience is a virtue, You can wait another 10 minutes and proceeded to ignore me and be rude to me in front of all the customers on the store. Once I actually get my phone, I will never step foot in here. If I wanted to wait with all the other people in the store for her assistance , I would’ve gone in to order the phone in the first place . I feel sorry for the people that have to deal with this woman on a regular basis as she seems to hate her job and takes it out on her customers. Way to go, VERIZON you should really look for a better people to man your store fronts. I have ordered online through Verizon and never been treated so terribly and it was never such a process.
• CB

  Carlos Beltran

  Feb 18, 2026
  5.0
  I came in the store looking to upgrade my phone and was instantly greeted with a “Hello welcome in, how may I help you today?” From Spencer, and with the help from Michael and Spencer I was able to get my new IPhone 17 Pro Max. I love my new phone and I was very pleased with the customer service I got walking in and walking out those doors from Michael and Spencer, shout out to them for being great at what they do!!!
• CG

  Chelsea Greyson

  Feb 11, 2026
  5.0
  Jan was absolutely wonderful ! He helped us figure out how to set up our new iPhones after doing a trade in . He provided excellent customer service and great instruction .
• JM

  Jonathan M

  Jan 23, 2026
  1.0
  If you want to stand there and listen to Kyle talk on the phone to deal with his car insurance and his ride share coverage only to hear him complain about that; then go here. Bring extra money because he'll ask you to go buy him a coffee next door without offering to pay. Ive never seen a more unprofessional experience in my life. Oh yeah, he doesn't know what he is doing either, so 3 different people will try and walk him through steps that a kid can accomplish. This was a waste of 1.5 hours of my life. Ill be back with my 9 year old next time to make sure he knows how to walk through the step by step instructions. Just read Adam's review, Chris' review and Your Friendly neighbors review below if you think this is being fluffed at all. If corporate cares about their customers, they will do something about this. Based on the "owners" replies, they obviously do not care and will just suggest you to email someone else who won't do anything about it either 😆
• SB

  S B

  Jan 12, 2026
  1.0
  **Said employee is now TEXTING my husband’s number and harassing us regarding this review.** If I could give the store negative stars, I would. For context, my husband and I finally decided to upgrade our phones because of the deals that Verizon was offering ($730 off each device without trade ins) if we upgraded our plan. We went into the store at 3551 S Tower Rd. B, Aurora CO 80013 last week and placed orders since both phones were on backorder. We got a notification and text today that mine had actually come in already and that we needed to pick up my phone so that it wouldn’t be canceled. Totally fine. However, while the only associate in store (on a Saturday?) was helping two parties in front of us and we had been waiting for about an hour at that point without giving any information as to our names or why we were there, we heard the associate Tracie giving a random customer our order number, my first and last name, address, and phone number. We then stood up and let her know that that was definitely me. She said that the customer had just said that he had a blue iPhone that was in the store, so instead of verifying any information whatsoever, she was on the phone to set up the stranger with my phone number, on MY PLAN, giving him my personal information, and my phone that we ordered. Had we not come in on this specific day at this time, my phone service would have been completely shut off and some strange man would’ve had my phone number on an account that I am paying the bill for. This is a HUGE identity theft concern!! She was literally verifying the phone number with him and he just agreed with it and thought Verizon was just giving him a temporary phone number for some reason. She confirmed with me that nothing had officially transferred, and wrote a note on the phone box saying that it was OK to hold until next week when my husband’s phone was also going to come in. After thinking about it, I did end up coming back into the store and simply asked if she could just add to the note to please confirm to check ID upon pickup of the order (and not that I said it, but due to obvious concerns that throughout the next seven days that some other associate would just not follow protocol and give away my phone as well). For some reason at that point, she got really defensive and basically said: “Look I’ve acknowledged that I should’ve checked ID and that was my bad, but I don’t know what else you’re expecting me to do since it already happened. It’s not like I can confirm that somebody will check the ID upon pick up of the phone, I can’t make those guarantees.” Even though this is supposed to be protocol apparently..? She then called her manager, Michael, who not only didn’t seem concerned at all that she was giving away my personal information and also my phone number with my attached line on my account (she denied to Michael on the phone that she wasn’t literally trying to bypass the system and was already on the phone with customer service already and giving them all of my information for this phone) but he was actually incredibly rude as well and said that he just wanted to make the decision to cancel both phones and I needed to go do this elsewhere at a different store. What on earth kind of customer service is this? I just felt like they were both making it seem like I was crazy for thinking that this was a big deal, but I was especially disappointed by the manager and how he acted. I will be sending this information to corporate as well as filing a complaint to the Better Business Bureau, and we are also taking our close to four years of service to Xfinity instead due to this situation. Michael and Tracie should be ashamed and embarrassed of the way that they acted and for not following any type of protocols for customer identities, and apparently being perfectly fine with customer blaming and losing Verizon not only customers of almost 4 years, but also a guaranteed additional three years for a new service plan sign up.