Business Details
About
Cell Phone Store
Location
Hours
Reviews
3.6
237 reviews
5 stars
128
4 stars
27
3 stars
13
2 stars
4
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being rude, unhelpful, or misinformed.
Staff Knowledge
Several reviews highlight a lack of knowledge among staff regarding Verizon policies and procedures, leading to customer frustration.
Wait Times
Customers frequently report long wait times for service, even with appointments, which contributes to dissatisfaction.
Positive Experiences
Despite negative feedback, many customers had positive experiences with specific employees who provided excellent service and support.
- TBTimothy Baumann3 days ago5.0Mikayla was very helpful and professional.
- CCColoMtnGirl4 days ago5.0Cathleen was amazing! She fixed a problem for us, then went to bat with Verizon customer service to make sure we were taken care of. Can't say enough good things about her!!
- KDkeri dubbersteinDec 29, 20255.0Noah was awesome! I left my phone in my wash machine and needless to say my day sucked… but Noah hooked me up with a new iPhone 17 and got me going so quick & the process was so easy! It was great and he was such a nice guy! 5 stars for sure!
- RMRobert MeyerDec 19, 20255.0He was very informational, he helped with all problems to fix everything.And paid the bill with no issues.No concerns, but for friendly environment and opening arms and caring.
- TBTimothy BesseyDec 12, 20255.0Micah met my wife and I as soon as we walked into the shop. He is a very pleasant, knowledgeable, and professional young man. He inquired how he could help us (we were there to purchase new cell phones) and then worked with us to make our purchase. Micah is a great representative. He is very personable as well.