Geek Squad

Reviews

• SW

  Shirley Wright

  Oct 26, 2024
  1.0
  I have been a Geek Squad subscriber for years. I just purchased a new computer and printer. I wanted help in setting up security and other necessities. Lately the service is ABSOULTELY HORRIBLE. You can't talk to a supervisor to get help. The Geek Squad tech support that is always from over seas just hangs up on you after you have waited for very long periods of time. They are all from India and the Philippines. The ones from India are the worse and they hang up on you when they don't want to finish helping you. I have never been able to talk to a supervisor to complain. This is crazy. Even the store that I made the purchase in Aurora, CO won't help; even though I purchased everything there. I need help, have paid for it and I still get no help. Where is the Customer Support? It is so frustrating.
• DY

  Dexter Young

  Nov 3, 2019
  2.0
  No one ever answer phone called 3 time's
• VT

  Ven Taylor

  Aug 17, 2018
  1.0
  Garbage. These guys overcharge massively and what you receive for the Geek Squad subscription in the first place (at an exorbitant price) is confusing and left intentionally ambiguous. I brought my computer here for a check-in and they send it off to corporate and tell me I need my motherboard replaced. They provide no other options and no explanation of the problem whatsoever, but I agree and they charge a ridiculous amount for it and the diagnostic despite an existing Geek Squad subscription (what did I even buy this for?) Computer malfunctioning and not holding charge after a month and a half with THEIR new battery and motherboard. I bring it back and they tell me they're only willing to do fixing diagnostics on computers within the first month, which I've just missed because when this happened it was over the holidays. Eventually, through a ridiculous amount of badgering, I manage to convince them to waive the charges and fix their mistake, but with absolutely no ease whatsoever. The entire time, the employees are rude and condescending. I finally receive my computer back after it took longer than they indicated it would to fix. When I get it back, the computer is completely wiped. They should not have touched anything related to the memory whatsoever, and they tell me this as well. Years of hard work, documents, photos, etc. all gone. They tell me they'll "take this to corporate" and that I can take it home and use it until they get a response. I doubt this logic but think 'hey, they're tech people and I'm not," so I go home and use it, only to be called five hours later saying "don't do that, we were wrong" and by this point I've obviously made a new account and it's too late. They say they'll 'take it to corporate" and I call them month after month and go in to inquire and nothing. Zip. They keep promising things and eventually I just gave up. The employees here are ridiculously rude and Geek Squad as a whole is wildly obtuse and manipulative.

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