Cricket Wireless Authorized Retailer

Reviews

• HC

  Hendrick Chilapa

  Mar 12, 2026
  5.0
  This store is absolutely amazing! The lady with the purple hair was amazing help, she was great at telling me which items are better and worth my money. I highly recommend this store, ill be coming back and asking for her service again.
• DM

  Deeaja Martinez

  Mar 7, 2026
  5.0
  Halanea was so helpful she went above & beyond! Greeted me when I walked in, extremely friendly & nice. She asked all the right questions, right fitting me into my new device that I love! I will definitely be returning because I had such a great experience with her. She was the best!
• HA

  Heidi Armendariz

  Mar 7, 2026
  5.0
  Halanea was amazing always helps when needed if she doesn’t know the answer she willingly will get it for you highly recommend going to her at this store make sure you go daytime during the week
• JL

  Jessica Leatherman

  Mar 6, 2026
  5.0
  The new staff in the store is absolutely amazing!! The girls here are hands down the best people I have ever met! Go here if you need help with your phones!
• CR

  cassandra romerom

  Feb 24, 2026
  1.0
  On 2/23/26 around 7:30 PM, I walked into this raggedy store to switch my service to Cricket, and the attitude started the second we stepped through the door. Both employees immediately looked irritated that we even came in. Eye rolling, huffing, puffing — like we were inconveniencing them by simply being customers. The girl with the purple hair was especially horrible. From the start, she had a nasty attitude. I asked if they get commission off helping customers, and the bigger employee rudely snapped “NO” with an attitude for no reason. The whole vibe was hostile. Then instead of actually helping me, they basically handed me a paper and told me I had to look up my own account number, call to get my PIN, and fill everything out myself. I have NEVER had to do all that on my own when switching service. It felt like they didn’t want to do their jobs and were pushing the work onto me. When I questioned it, the girl with the purple hair sarcastically said, “Well, there’s a first time for everything.” Completely rude and unprofessional. No wonder the reviews are bad — your employees are the problem. After dealing with the eye rolling and disrespect, I got upset and told them about themselves. Instead of de-escalating the situation like professionals, both of them said they get off at 8 PM and basically implied they wanted to fight. How ghetto and unprofessional is that? You’re at work representing a company, and that’s how you act? Avoid this location at all costs. It is NOT worth the hassle, stress, or disrespect. I left and went straight to the Aurora Mall location, and it was a complete 180. Betty and Aldroda (I hope I’m spelling that right) were kind, patient, professional, and actually did their jobs. That’s how customer service should be. If you’re going to spend your money with Cricket Wireless, go to the Aurora Mall location. It’s literally three minutes up the road and absolutely worth it. This location, though? Trash customer service. Serious retraining is needed because the way customers are treated there is ridiculous. Both girls should be fired for their behavior.

Frequently Asked Questions About Cricket Wireless Authorized Retailer