Best Buy

Reviews

• RB

  Rudy Brina

  5 days ago
  1.0
  Bought a HP laptop from them and in three months it started having issues. The power light is on but it won’t come on. It happened in the second month and then now this. I’m thinking they sold a bad one to me because I had an accent and thought I wouldn’t be able to have the matter dealt with. How can a new laptop not be able to turn on when you open it?? I am so upset, waste of money, and on top of that their laptops cost so much. I would never recommend that anyone buy from them.
• WP

  Walter Penny

  Apr 1, 2026
  1.0
  WOW! What a waste of time. The product, Ridge security wallets, is in a sealed showcase but you can't hold the product to shop for the size and style you prefer, until you buy it. 🤬
• BL

  Bri L

  Mar 31, 2026
  1.0
  Today, my husband and son waited in line to buy Pokemon (something they had done before at this location). When my son tried to buy some Pokemon products a worker told my husband “only adults can make a purchase” and they would not sell Pokemon to my son even though he had his own money. Workers should not be refusing to sell items to someone based on their age - he waited in line like everyone else to buy Pokemon. What is the Best Buy company policy when it comes to Pokemon? I called corporate and I was told Pokemon sales are not restricted by age. I did my own research and saw no official policy on restricting or refusing a sale to a minor when it came to Pokemon.
• EL

  Elizabeth Van Loan

  Mar 28, 2026
  5.0
  This best buy location is terrific. Parking is easy. The staff are knowledgeable and helpful. I came to recycle a tv monitor. Not only did an employee help me get the monitor out of the car, but informed me that there will be no charge since it was a best buy product.
• KM

  Keith McCarrell

  Mar 13, 2026
  1.0
  If I could rank it 0 stars I would. What a horrible way to operate a major business. Bought a Rexing dash cam recently and had installed at their installation bay. The young man who did the installation was very nice. Installation was very clean and well done. He indicated he formatted the camera and it was good to go. As soon as I got home went through all the brochures and directions provided. I soon discovered that my camera and phone were not connecting. Read and reread directions and could not link the two together. I called Best Buy and spoke with one of their sales people, explained my situation to him and he told me to return to installation and they would sync it up for me. Arrived at the store, went to installer and was told he had no idea how to sync them up and even if he did he wouldn't because his job was just to install. I went back to car and called again and was told by person on phone that if I came in store they could help. I went in and was again told there was nothing they could do. I ask to speak to manager on duty. Met by Evan ( wearing Geek Squad polo ) who told me nothing he could do. I thought that was Geek Squad's area of expertise. Not so much. I've never been treated with less enthusiasm by a store full of tech experts. If you buy a product from Best Buy, hope for the best, but plan on the worst.

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