Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 718 Del Sol Drive in Alamosa, CO 81101
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees providing excellent service.
Negative Experiences
Several reviews highlighted serious issues with customer service, including unauthorized charges, unhelpfulness, and rude behavior from staff.
Efficiency
Customers appreciated the quick service and efficiency in processing transactions, with many noting they were in and out of the store in a timely manner.
Store Hours
Multiple reviews expressed frustration with inconsistent store hours, including instances of the store being closed when it was supposed to be open.
Product Availability
Some customers reported dissatisfaction with the lack of stock for certain products, such as phone batteries and accessories.
CJ
Candice Johnson
Jan 21, 2026
5.0
Excellent service. Quick and efficient. Purchased a New phone and was finished within the hour. Everything works perfectly..... I won't go anywhere else in the Valley.
RL
Ron Lindsey
Jan 1, 2026
5.0
They went out of their way to get my new phone set up
JP
Juanita Phythian
Dec 27, 2025
5.0
I had a great experience
MM
Morice
Dec 22, 2025
5.0
store went above and beyond to fix an major errors for 2 days from the corporate office happy customer excellent customer service
GO
Guillermo Ortiz
Dec 9, 2025
1.0
If you value your sanity, your wallet, or basic human decency, avoid this store like a biohazard. Salesperson Eliana S. posted unauthorized charges to my credit card — flat-out fraud. When I came back with the invoice in hand and asked for a simple refund, she refused, doubled down on the nonsense, and then — unbelievably — called the police on me for asking to reverse an illegal charge.
The officers showed up, took one look at the situation, didn’t even bother asking for my ID, and apologized on behalf of the universe for the salesperson’s behavior. They were clearly embarrassed that they were even called.
I walked out, called Verizon corporate, and guess what? They apologized too — because Russell Cellular is a third-party clown show — and immediately issued a full refund and compensation. That’s how clear-cut this mess was.
But the damage was done. The experience was so astonishingly unprofessional that I’m done with Verizon entirely. I’ve moved to AT&T purely to avoid ever dealing with scammers like Eliana S. or another Russell Cellular store again.
If this is how they treat customers, run. Don’t walk. Run.