Dépannage Informatique Genève

Dépannage Informatique Genève is the commercial brand of proximity operated by i4M Services Informatiques Sàrl, a Swiss IT company registered with the Geneva Commercial Register (CHE-325.495.659). Our agency is open to the public in the heart of Geneva, Rue du Commerce 4, 1204 Geneva, just steps from Bel-air train and the Confédération shopping centre. Since 2020, we have been supporting Geneva-based private individuals and self-employed professionals with all their occasional IT needs, with a human, transparent and local approach. Our Microsoft, Cisco and VMware certified technicians intervene at your home throughout the canton of Geneva, remotely via secure remote access, or directly in our workshop in the city centre. OUR SERVICES PC and Mac computer repair and troubleshooting: viruses, slow performance, startup issues, hardware failures, broken screens, faulty batteries, keyboards, overheating. All brands, all models. Network installation and configuration: home Wi-Fi, ADSL, fibre optics, mesh systems, coverage optimisation, router configuration, access points and repeaters. Removal of viruses, ransomware, adware and other malware. Complete system cleaning, restoration of Windows or macOS integrity, and implementation of lasting protections (antivirus, updates, best practices). Data recovery from damaged media: hard drives, SSDs, USB sticks, memory cards, external drives. Mandatory preliminary diagnosis before any quote. Confidentiality guaranteed. Printer installation, configuration and troubleshooting: Wi-Fi, USB, network sharing, scanners, multifunction printers, driver and connection issues. Backups and data protection: implementation of reliable backup solutions (external drive, secure Swiss cloud), recovery plan tailored to your needs, protection against accidental loss and ransomware attacks. Performance optimisation: system cleaning, removal of unnecessary programs, defragmentation, driver and software updates, startup management. Advice and training: assistance with Windows, macOS, Microsoft 365, email management, photo backup, online security. Personalised sessions at home or remotely. THREE INTERVENTION MODES On-site: our technicians come to your home throughout the canton of Geneva (Plainpalais, Eaux-Vives, Champel, Servette, Pâquis, Carouge, Plan-les-Ouates, Vernier, Meyrin, Lancy, Chêne-Bourg, Onex, Bernex, Versoix, Grand-Saconnex and all other municipalities). Ideal for complex problems requiring physical access to equipment. In our workshop: bring your computer to our agency open to the public at Rue du Commerce 4, 1204 Geneva. Free diagnosis, quote before intervention, recovery generally within 24 to 48 hours depending on the nature of the repair. Remotely: for most software problems (Microsoft Office, email configuration, Wi-Fi, light disinfection, training), an intervention via secure remote access through TeamViewer is faster and more economical, with no travel fees. OUR APPROACH Transparent pricing: quote announced before any intervention, no surprises on the bill. Clear diagnosis, options explained, choice left to the client. Multilingual service: our technicians welcome and support you in French, English and Italian. Convenient for Geneva's international community. Genuine proximity: unlike structures that only exist online, we have a physical agency open to the public in the city centre, where you can meet us, drop off equipment or simply get quick advice. Established Swiss company: i4M Services Informatiques Sàrl is a Swiss limited liability company, registered with the Geneva Commercial Register. We operate exclusively from Switzerland, with Swiss accounting and taxation, and traceable after-sales service. WHO WE SERVE Private individuals: families, retirees, students, remote workers. For your personal computers, home Wi-Fi, backups, or training on new tools. Self-employed professionals: lawyers, architects, doctors, consultants, artists, freelancers. For the reliability of your workstation, the security of your client data, and responsive support when you need it. CONTACT Phone: +41 22 436 86 81 Address: Rue du Commerce 4, 1204 Geneva Web: depannageinformatique.ch Email: info@depannageinformatique.ch Quote before any intervention.