Business Details
About
VeterinariansVeterinary Clinics & Hospitals
VCA Yucca Valley Animal Hospital is your small town veterinary hospital. We started in 1981 with two veterinarians and have grown along with our Hi-desert community to six veterinarians and an amazing support staff. As a well-established, full service veterinary hospital we offer top-of-the-line medical care and outstanding client service. Services include exams, vaccines, surgeries, dental care, microchipping, domestic & international health certificates, cold laser therapy, diagnostics, x-rays, euthanasia & cremation services. Ultrasounds, soft tissue & orthopedic surgeries are scheduled by appointment with traveling doctors. We offer urgent care most Mondays through Fridays 8am to 5:30 pm. We see avians, reptiles, and pocket pets.
Location
VCA Yucca Valley Animal Hospital
57185 29 Palms Highway, Yucca Valley, CA
92284, United States
Hours
Reviews
4.1
427 reviews
5 stars
294
4 stars
34
3 stars
15
2 stars
17
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with staff, ranging from compassionate and helpful to rude and dismissive.
Compassionate Care
Many customers praised the staff for their kindness and empathy, especially during difficult situations like euthanasia.
High Prices
Numerous reviews highlighted concerns about the high costs of services, with some feeling that prices were excessive and not transparent.
Communication Issues
Several customers reported problems with communication, including unclear pricing and lack of follow-up.
Mixed Experiences
While some customers had positive experiences and recommended the clinic, others expressed dissatisfaction with care and treatment.
- JGJames GrimaldiNov 13, 20251.0After several visits to this VCA location, I can confidently assert that it is a poorly operated veterinary clinic. The staff is often combative with clients. Almost every time I'm there I witness someone receiving rude, dismissive, or outright hostile communication from the front-end employees. As for their duty of care: While picking up my dog after a procedure, I was left alone in an exam room for an hour (no exaggeration, I was watching the clock). Nobody checked in on me once, and by the 45 minute mark I really started to believe something might have gone wrong with my pet. I eventually made my presence known (I'm very patient and empathetic with sevice workers...but there's a limit). If this is how they treat a human...I have to wonder how my poor puppy must have been treated. My last visit, and I mean my LAST visit, I was bringing my puppy for a round of vaccines and I wanted the vet to examine my dogs ears, as she had scratched them pretty badly. I showed up 20 minutes early, yet didn't get seen by anyone until 15 minutes AFTER my scheduled appointment. I was informed that they didn't have adequate supplies for her exam and testing, despite my appointment being made months in advance, I was asked to come back the following day (because taking time of work is just that easy and convenient). Now, it turns out they just had to send my dogs heartworm test out to a lab...and didn't actually need me to reschedule, which is great but they also didn't examine her for more than a minute. I really did try to give this place the benefit of the doubt, but I wouldn't even recommend this VCA to someone putting their pet down.
- ESErika SessionsNov 11, 20255.0They were friendly, supportive, and quick. They were easy to get ahold of on the phone and they took great care of our dog, T, for urgent care. I was surprised and delighted by the experience.
- HQHeather QuintanaNov 2, 20255.0First time to VCA Yucca Valley and we really thought everyone was great! We switched from companion and are thankful we did.
- SSSunshineOct 26, 20251.0Zero stars to Angie. Very unpleasant experience. You can tell she doesn't care about her job. If she treated me with like that i can imagine how she treats the animals. Her attitude was very unnecessary. Please do better.
- AJApril JohnsonOct 24, 20251.0Very frustrated at the moment. I came home and my cats eye is swollen shut so I called about coming in tonight to get him checked out. I was informed that their emergency hours end at 5pm. They suggested I tried to call at 8am to see if there were any appointments that opened up in the morning. I asked if there was a vet available to give me a run down of things to look out for and keep track of etc. None of the vets could be bothered. They refused to at the very least let me know warning signs or things to keep an eye on in the meantime. I have never in my life experienced such apathy from a veterinary office.
Frequently Asked Questions About VCA Yucca Valley Animal Hospital
What are the regular operating hours of VCA Yucca Valley Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 8:00 PM, and Saturday from 8:00 AM to 6:00 PM. It is closed on Sundays.
Does VCA Yucca Valley Animal Hospital offer urgent care services?
Yes, urgent care is available Monday through Friday from 4:00 PM to 8:00 PM.
What types of animals does VCA Yucca Valley Animal Hospital treat?
They treat a variety of animals including birds (avians), cats, dogs, exotics, pocket pets, pot-bellied pigs, rabbits, and reptiles.
What veterinary services and treatments are offered at VCA Yucca Valley Animal Hospital?
Services include exams, vaccines, surgeries, dental care, microchipping, health certificates, cold laser therapy, diagnostics, x-rays, euthanasia, and cremation among others.
How many veterinarians and staff work at the VCA Yucca Valley Animal Hospital?
The hospital has six veterinarians and an experienced support staff team.
Where is VCA Yucca Valley Animal Hospital located?
It is located at 57185 29 Palms Highway, Yucca Valley, CA 92284, USA.
Is there a special offer for new clients at VCA Yucca Valley Animal Hospital?
Yes, new clients can get a coupon for a free first exam by visiting their website.
Which nearby transit option can help me get to VCA Yucca Valley Animal Hospital?
Yucca Valley Station, a train station and fire department, is nearby and can help with transportation to the animal hospital.
Are there any nearby pet grooming services close to VCA Yucca Valley Animal Hospital?
Yes, Groomingdales Paw Spa, a pet groomer and pet sitting service, is located nearby and can complement your visit to the animal hospital.
Can I find food and drink options near VCA Yucca Valley Animal Hospital?
Yes, there are several dining options close by including The Tiny Pony (burger restaurant and bar), La Casita Restaurant (Mexican cuisine), and Las Palmas Mexican Cuisine (restaurant and lounge).