Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Yreka, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
221 reviews
5 stars
167
4 stars
19
3 stars2
2 stars
5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Devin, Declan, and Emily.
Billing Issues
Several reviews highlighted significant problems with billing and promotions, leading to frustration and dissatisfaction among customers.
Wait Times
Customers frequently reported long wait times and understaffing, which negatively impacted their overall experience.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service and unresolved issues, indicating inconsistency in customer experiences.
- TMTristan Morrow6 days ago1.0ABSOLUTELY DO NOT ENTER THIS STORE!!!!!! If I could leave a zero star review I would have and this is the first time I have EVER left a review for anything. This store is an absolute joke. On October 27th 2025 I signed up for a business internet account. The total was around $60. They told me if I added a phone line to the service my total bill would be $74.95. So like any smart person I made some phone calls and asked some questions and it made sense for me to do so because it would cut my bill in half. So two days later I went in there and put my phone in that same plan. Got my first billing statement for the agreed upon $74.95. Awesome. Great. Fast forward to the next month and boom $285. Excuse me? I try to call the store and it’s impossible to get ahold of anybody in the store. I’ve put in 4 call back requests over the last 2 weeks and nothing. Verizon customer service can’t help because this store is a 3rd party dealer not a real Verizon, so Verizon cannot see there records on how they set up the plan. Fast forward a few more days and boom my bill is now $502. Of you don’t have time to fight back and forth for weeks on end DO NOT STEP FOOT IN THIS STORE!!!
- LBLynn BWellNov 19, 20255.0The representative, Ashley, was easy to talk with and was able to answer all our questions and offer helpful tips.
- PMPatricia MarshallOct 20, 20255.0Ashley was so patient and wonderful. Very knowledgeable
- KWKyle WilsonOct 7, 20255.0Devin is the best guy to be working at Verizon helped me out when I needed he deserves a promotion!
- BABrenda AyresSep 23, 20255.0Bree and crew were excellent helping each other to help give me the best items to purchase.
Frequently Asked Questions About Verizon
What products and services does Victra in Yreka offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection services like new lines, upgrades, and new devices.
What are the store hours for the Victra Verizon Authorized Retailer in Yreka?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Where is the Victra Verizon Authorized Retailer located in Yreka, CA?
Victra is located at 1940 Fort Jones Rd, Ste 5, Yreka, CA 96097.
What payment options are accepted at the Victra store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra in Yreka offer in-store pickup?
Yes, Victra offers in-store pickup services.
Are there nearby mobile phone stores near Victra in Yreka?
Yes, nearby mobile phone stores include Cricket Wireless Authorized Retailer, UScellular, U.S. Cellular Authorized Agent - Cascade Wireless, and T-Mobile stores.
What convenience stores are near the Victra Verizon store in Yreka?
Circle K is a nearby convenience store where customers can grab quick snacks or essentials when visiting Victra.
Are there dining options near Victra in Yreka for customers to visit before or after shopping?
Yes, Subway is a nearby sandwich shop where customers can enjoy a meal when visiting Victra.
What brands of devices and accessories does Victra carry?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra offer any services or programs for environmentally conscious customers?
Yes, Victra provides electronics recycling services to help customers responsibly dispose of old devices.