Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Whittier, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
502 reviews
5 stars
417
4 stars
24
3 stars
8
2 stars6
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and patient, with specific mentions of individuals like Garland, Dulce, and Omar.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics, hidden fees, and a lack of transparency regarding pricing and promotions.
Store Environment
The store was noted for being clean and welcoming, contributing to a positive shopping experience for some customers.
Product Knowledge
Some staff members were recognized for their knowledge and ability to assist customers effectively, while others were criticized for lacking expertise.
Mixed Experiences
While many customers had positive interactions, there were also numerous complaints about poor service and unprofessional behavior from certain employees.
- ISisrrael santillanes1 day ago5.0Very good and helful
- LBlaura bebaeffOct 20, 20255.0Excellent customer service helped us with all of our questions. They really took the time with us.
- SWSally WebsterOct 12, 20253.0They had the phone in stock, that’s a plus. Though it took several tries to get credit clearance. My credit score is 801. The questions that were asked related back 13 years ago. Seriously, I am supposed to remember the amount of a car payment! Maybe it’s the technology, but l perhaps should have been told to come back when I had what was fully needed. Phone number still hasn’t been switched over. I need to go back after close to an 1 1/2 Though let me add, that Gayland who helped me has the patience of a saint. It's the people at the other end of the phone who had to be waited for and dealt with.
- FPFrancene PaezSep 27, 20255.0Omar gave great customer service
- BGBryant GenuinoSep 20, 20251.0Josh said "your iPhone purchase comes with a case and screen protector". He hid the price breakdown from me showing only the total. I asked what is this total composed of and he said "Just taxes and fees. You'll receive a full breakdown in the email receipt." They charged $140 for the case and screen protector! I spoke with a different rep and he said his manager asks that they do this. Avoid this store and understand that these guys are trying to scam you.
Frequently Asked Questions About Verizon
What products does Victra offer at the Whittier location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, cases, power accessories, laptops, and more.
What brands can I find at Victra in Whittier?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and Mophie.
What are the store hours for Victra at 15494 Whittier Blvd?
Victra is open Monday through Friday from 10:00 AM to 9:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Does Victra in Whittier offer in-store pickup for orders?
Yes, the Whittier Victra location offers in-store pickup for customers.
What payment methods are accepted at Victra?
Victra accepts American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and credit/debit cards.
Does Victra provide electronics recycling services?
Yes, Victra offers electronics recycling services to its customers.
Do the store consultants at Victra speak languages other than English?
Yes, store consultants can assist customers in both English and Spanish.
Which nearby restaurants can I visit before or after shopping at Victra?
Nearby restaurants include Kopan Sushi and Ramen for Japanese cuisine, The Habit Burger Grill for burgers, Pizza Studio - Whittier for pizza, and Mimi's Cafe for breakfast and brunch.
Are there any nearby shopping centers or stores close to Victra in Whittier?
Yes, you can visit Whittwood Town Center for antiques, Cost Plus Whittier for home decor, and Danie's Jewelers for jewelry shopping near Victra.
What nearby services can complement my visit to Victra?
Nearby services include Spectrum for internet and television, Massage Envy Spa for wellness treatments, and CVS Pharmacy for health and pharmaceuticals.