Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Whittier, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
512 reviews
5 stars
424
4 stars
24
3 stars
8
2 stars6
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Pola, Sergio, and Garland for their exceptional service.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, including issues with misleading information and poor service from certain employees.
Store Environment
The store was noted for being clean and welcoming, contributing to a generally positive shopping experience for many customers.
Sales Practices
Several reviews highlighted concerns about hidden fees and deceptive sales tactics, leading to dissatisfaction among some customers.
- PSPattie Sanchez5 days ago1.0What a nightmare this was. I upgraded some phones and the salesman added all sorts of extra charges to my account. On top of that two phones where traded in and no credit on my account.
- OMOscar MenesesJan 4, 20261.0This place is a joke, came in 3 reps were working , all looked at me, none approached me to even greed me, waited for a little over 10 min, left, one guy was even Pausing looking at the football Game and the poor couple had no choice than to wait .. manager or store owner need to find the right staff .. Sorry but this store sucks
- VCVinny CollicaDec 17, 20255.0Michael M was EXTREMELY helpful and assisted me with everything I needed. Please promote this individual - 10/10
- BKBonnie KimDec 2, 20255.0I visited Verizon to upgrade my phone, and Pola helped me throughout the process. He was fast, efficient, and kind. He also confirmed that my bill wouldn’t change and provided a clear rundown of what to expect on my future bills. I truly appreciated his help and would gladly recommend this store to my family and friends.
- GBGabrielle BeckerNov 29, 20255.0I stopped by the Verizon store to pick up a phone that the app showed as “in stock,” but when I arrived, it turned out the phone wasn’t actually available. Thankfully, Pola took incredible care of me, and was able to find the phone I was looking for just in a different color. He was fast, efficient, and made the whole situation way less stressful. He went above and beyond to help me find a solution and made sure I left taken care of. Amazing customer service — thank you, Pola!
Frequently Asked Questions About Verizon
What products does Victra offer at the Whittier location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, cases, power accessories, laptops, and more.
What brands can I find at Victra in Whittier?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and Mophie.
What are the store hours for Victra at 15494 Whittier Blvd?
Victra is open Monday through Friday from 10:00 AM to 9:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Does Victra in Whittier offer in-store pickup for orders?
Yes, the Whittier Victra location offers in-store pickup for customers.
What payment methods are accepted at Victra?
Victra accepts American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and credit/debit cards.
Does Victra provide electronics recycling services?
Yes, Victra offers electronics recycling services to its customers.
Do the store consultants at Victra speak languages other than English?
Yes, store consultants can assist customers in both English and Spanish.
Which nearby restaurants can I visit before or after shopping at Victra?
Nearby restaurants include Kopan Sushi and Ramen for Japanese cuisine, The Habit Burger Grill for burgers, Pizza Studio - Whittier for pizza, and Mimi's Cafe for breakfast and brunch.
Are there any nearby shopping centers or stores close to Victra in Whittier?
Yes, you can visit Whittwood Town Center for antiques, Cost Plus Whittier for home decor, and Danie's Jewelers for jewelry shopping near Victra.
What nearby services can complement my visit to Victra?
Nearby services include Spectrum for internet and television, Massage Envy Spa for wellness treatments, and CVS Pharmacy for health and pharmaceuticals.