Best Buy

Reviews

• DP

  Dalass Powells

  2 days ago
  1.0
  No help from anyone but the greeter and security, couldnt get the bose speaker i wanted. Wack.
• MV

  Malery Vinal

  Nov 17, 2025
  1.0
  About a year ago we bought the LG, AI washer and dryer combo. We spent 3k on this appliance. I also have best buy member protection plan. The sales associate told us this was the best Washer and dryer combo on the market. Little did we know the dryer is slower and does not completely dry the clothes. Within the first couple of months we started having technicians come to the house. They said nothing is wrong with it we cant replace it. Nothing is wrong with it? It takes 7 hours to wash and dry a load of sheets, 7 HOURS!!! I had in the dryer for 6 hours and when we got home from work they still were not dry. I had to use a space heater to dry my sheets. Yes the appliance is not the fault of Best Buy. But they were absolutely no help. After we went to the store they said sorry nothing we can do, contact the manager. So I emailed another manager, He also said "your warranty is up, nothing we can do." how do you lie to your customers about how great something is, have 6 technicians come to your home because its not properly working and still refuse to do anything about it? The disregard shown for our experience and concerns is very frustrating. In an economy like this, it is insulting that they choose to support big manufacturers instead of supporting the customers’ satisfaction and trust, customers who keep their company in business. We're not asking for money back, we just want a washer and dryer that actually works. Now we're left with a piece of crap that does not properly work.
• LS

  luis s

  Nov 10, 2025
  4.0
  La tienda es grande y ofrece una buena experiencia para comprar tecnología y gadgets pero la atención podría ser un poco mejor. El empleado nos puso presión para que compraramos la garantía extendida Best Buy. Tambien buscamos un par de relojes Garmin pero no tenían existencia ni parecían interesados en decirnos como o donde conseguirlo.
• LL

  Laura Garcia Lopez

  Nov 7, 2025
  1.0
  Initial Purchase and Installation Failure: First Visit (2-3 hours): Sales associate Dylan was initially helpful but became distracted due to being short-staffed, extending the initial purchase time significantly. Installation Promise: Dylan confirmed that the desired Frame TV could be installed in-wall above a gas fireplace based on photos shown. Geek Squad Failure: The Geek Squad installer stated they could not install the Frame in-wall unit. And could only do a wall tv mount that they charged $257 for. Poor Installation: The installation was sloopy, resulting in a crooked TV with dangling cables. They left the large power unit barely fitting and hanging off a shelf, completely defeating the purpose of the Frame TV's aesthetics (no visible box/cables). Failed Exchange and Broken Promises Second Visit (3 hours): Returned to Best Buy for a return/exchange. Dylan promised to honor the original Frame deal and waive all new installation charges due to the previous issues. The Lie: Instead of the promised deal and waived fees, Dylan charged full price for a new QLED TV (costing $500 more than the Frame) and all new installation services. Transaction Disaster: The exchange was handled via multiple, piecemeal transactions, making it impossible to track the actual charges and discounts. Refund and Follow-Up Chaos Realization and Request: Upon realizing Dylan's broken promises, a full return and refund for everything was requested. Terrible Follow-up: Dylan was unprofessional and difficult to contact, using personal excuses for delays, leading to the customer having to constantly chase him. Refund Nightmare: It took over two months, multiple calls to Best Buy that each would take 1-2 hours and seven separate transactions to process the refund, which still resulted in a discrepancy in the final amount. Conclusion The Best Buy experience was characterized by terrible customer service, misinformation, broken promises, and messy transactions. The total cost with Best Buy for a TV, mount and installation was $3,402.08. The total I was refunded in 7 different transactions was $3300.29 so $71.79 was missing and it took me hours on the phone with Best Buy to explain this to Best Buy bc the transactions were so messy they couldn't even track them. I will never ever buy anything at Best Buy.
• SF

  Sérgio Fernandes

  Nov 5, 2025
  4.0
  Not that big if you compare with other best buy places. Have some options but missed some products that I was looking for. Parking was free (I've stayed for less than an hour)

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