Best Buy

Reviews

• RY

  Rongtian Yue

  3 days ago
  1.0
  Went to get a price match for a product. Manager came over and informed me that they could not price match Walmart even though it was shipped and sold by Walmart themselves and not a third party. It was the exact same product but they went by the full price on Walmart, not the discounted price. Listing was the same, as confirmed by the manager. But he would not budge. It was not listed by a third party on Walmart as I could buy and pick up today. Manager gave me the creeps and had a terrible attitude as he gave a big grin and enjoyed telling me that he will not approve the price match. Power trip over a minimum wage job, do your thing.
• AW

  Adri Wilmot

  6 days ago
  3.0
  Every time i go to shop here! Items are always in the wrong place and they don't honor their prices. It's always sorry its in the wrong place. And we are talking about more than 1 item.
• CA

  Cesar Aguilar

  Feb 23, 2026
  1.0
  Terrible customer service from Andrew the shift supervisor. Didn't care to assist me.
• DD

  DeezPelegrino

  Jan 27, 2026
  1.0
  Where Lines Go to Die Over 10 people in line. One register open. And a small army of employees in blue shirts standing around doing absolutely nothing except perfecting the art of looking useless. This wasn't understaffing -- this was fully staffed incompetence. Plenty of workers available, zero common sense applied. Customers stacking up while employees just... existed. At no point did anyone think, "Hey, maybe we should open another register." Nope. Just let the line grow and pretend it's not happening. Bold strategy. It's honestly impressive how a major retailer can have so many employees on the floor and still manage to operate like a self-checkout with a personality disorder. Shameless. Embarrassing. And a great reminder why people shop online. One star. And that's me being generous
• KU

  Kevin Ung

  Jan 24, 2026
  1.0
  Lined up in the morning for some limited Pokémon trading cards and got the last slip of paper for the purchase of a booster bundle which was numbered 15. When it was finally my turn, the booster boxes were sold out before I could get one. I had seen the last one sold to one other person that had got back in line to double dip which was not fair in my opinion. When asked about what is the point of giving me a paper with the promise to purchase and then not able to fulfill, the person in charge was not able to do anything else for me. Instead of apologizing and admitting to a mistake on their part for managing poorly, he also accused me of already purchasing some product earlier and he can check the cameras to verify everything. Um ok sure. I just want to let you know that something needs to change to ensure this doesn't happen again. I'm not sure if they miscounted, sold to someone else who didn't have a paper, lost it, poorly managed. This doesn't happen at costco and Sam's Club where one manager just keeps track of taking the paper and giving product. They also don't allow people to purchase multiple items through out the day. This situation left me dissatisfied with bestbuys service. The only good thing was a different employee saw what happened and went in the back to try to find out what happened but was only able to sell me a different item which was nice of him.

Frequently Asked Questions About Best Buy