Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Walnut Park, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
351 reviews
5 stars
261
4 stars
17
3 stars
18
2 stars
10
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported rude and unhelpful interactions.
Wait Times
Many customers experienced long wait times, with some waiting over an hour for assistance.
Store Cleanliness
Some customers noted that the store was clean and well-maintained, while others described it as nasty.
Sales Practices
Several reviews mentioned aggressive sales tactics, including bundling accessories with phone purchases without clear communication.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for providing incorrect information.
- RFRichard FloresOct 27, 20251.0This store has ZERO stars, store is nasty inside, customer service sucks, only 1 representative, long wait times.
- CBCarlos BarcelóOct 9, 20255.0Kind and happy attention service
- GJGenesis JamesOct 7, 20255.0Great customer service
- DMDenise Moreno-DiazSep 22, 20255.0I'm writing to express my sincere gratitude for the excellent customer service I received from Mike at Verizon. He was incredibly patient and courteous as he answered my numerous questions and clarified my doubts about the various services. What impressed me was his willingness to take the time to thoroughly explain and compare different plans, clearly showing me upfront whether I would be saving money with each option. I also appreciated that Mike was respectful of my decisions and didn’t pressure me into changing plans, allowing me to feel comfortable throughout the process. Beyond the excellent plan comparison, Mike went above and beyond. He even called Verizon's customer service department on my behalf to ensure I received the student discount he had mentioned, despite the updated policy indicating I was no longer eligible. He insisted on pursuing this for me, demonstrating a real commitment to customer satisfaction. I'm impressed by his dedication. I also want to thank Mike's supervisor, Adrian, for their additional support and for facilitating the entire ordering process smoothly. Mike and Adrian both provided an exceptional experience. Thank you so much!
- BPBiron PachecoSep 12, 20255.0Viviana customer service was amazing!!!!....above and beyond..she understands customers makes you feel like Family
Frequently Asked Questions About Verizon
What types of wireless devices does Verizon in Walnut Park offer?
The Verizon store in Walnut Park offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What brands are available at the Verizon Walnut Park store?
You can find devices and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several others at the Walnut Park location.
What are the store hours for Verizon in Walnut Park?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Does Verizon in Walnut Park offer in-store pickup?
Yes, this location offers in-store pickup services for your convenience.
Which payment options are accepted at Verizon Walnut Park?
The store accepts American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store in Walnut Park offer device protection services?
Yes, they provide device protection options along with new lines, upgrades, new devices, and accessories.
Is free Wi-Fi available at the Verizon Walnut Park store?
Yes, the store provides free Wi-Fi for customers.
What nearby dining options are there near Verizon Walnut Park?
Nearby dining options include Chipotle Mexican Grill, Cold Stone Creamery, Ono Hawaiian BBQ, Don Chente Bar & Grill, Panda Express, Wingstop, Tam's Burgers, and Burger King, perfect for grabbing a meal before or after your visit.
Are there any shopping centers close to Verizon in Walnut Park for combined visits?
Yes, La Alameda Shopping Center is nearby, which includes GameStop and other retail stores, making it convenient for shopping trips together with your Verizon visit.
What nearby services might be useful to customers visiting Verizon Walnut Park?
Nearby services include Bank of America for banking needs, Rivera Auto Glass Repair and Salvator's Auto Glass for automotive glass repairs, and Plush Derma Laser Clinic & Skin Center for medical spa treatments, offering a variety of convenient options near the store.