Verizon

Reviews

• IL

  Inventasaurus LLC

  Feb 4, 2026
  5.0
  Not sure why this particular Verizon store isn’t sporting higher than a 3.1 star rating, but it’s absolutely not because of people like Alex ! This guy spent warm, quality time with us in setting up our new IP17s and really took us under his wing to make sure that we were taken care of and that we had a great customer experience. We felt he made us smarter as a result of the generous time he spent with us. In my opinion, he sets the example for not only the valued service elements of a phone store, but those that any business should strive to provide in pursuit of a loyal customer base. I just hope that Verizon realizes how lucky they are to have someone like Alex on their team !
• AG

  arianna garcia

  Jan 26, 2026
  1.0
  The worst customer service… I been client to Verizon over 13 years … and this people look like they didn’t want to work, or sell I wanted information to replace my apple watch even to Exchange my iPhone … but after the attitude this girl work there .. I said no thank you .
• PS

  Pooya Sorooshian

  Jan 12, 2026
  1.0
  Been here for over an hr to be helped, but the staff keeps ignoring me. People who came in after me were already helped. I asked for help for the 3rd time and they told me to do it on the Verizon app. So I am leaving the store with my question not answered.
• AL

  Annette Linney

  Jan 10, 2026
  5.0
  Walnut Creek store has the best managers. They are mainly only trained on sales of phones and plans, but they were SO patient! Over 2 days it took a total of 3 hours of them on with tech support to figure out the problem, but they persistently pushed through for us til they got it fixed.
• MM

  Mike M

  Nov 15, 2025
  1.0
  DO NOT EVER... EVER do business with Verizon. Especially at the location in Daly City, California. Not only does Verizon bait and switch, they are incompetent, dismissive and RUDE! In particular the manager named DESTINY! You may have seen her name mentioned in previous yelp reviews and they are not exaggerated. This person should really be named DENSITY. She was rude and incompetent. As for her customer interaction, a dead fish would have a warmer personality. I don't know how Verizon tolerates much less keeps her there in a managerial position. But judging from my overall experience with them I.e. their online chat, over the phone call center agents and in person sales people, they really sell you the world and provide no follow up-- ABSOLUTELY NO FOLLOW UP to provide resolution for customer satisfaction. All I got was deflection and promises that the issue would be resolved... later. Not on the spot... LATER! How can they improve? If they want to improve, they should let AT&T buy them and let the AT&T teams handle everything. I cannot emphasize enough how anyone should not ever do business with them. Unless you are a masochist and enjoy being put on hold for an hour at a time and then constantly be told to " hold please." The other person you should avoid is Amir. There are two there but the one that should be especially avoided is "little" Amir. He serviced us and did not thoroughly process our contract. Now Destiny said it was not his fault. That means the fault lies with management for not approving the paperwork. So in conclusion, AVOID VERIZON LIKE THE PLAGUE!! They should have their licenses revoked and their business shuttered. And if there any lawyers who read this, they should consider a class action lawsuit against this business for disreputable business practices.

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