Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Walnut Creek for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
152 reviews
5 stars
64
4 stars
18
3 stars
5
2 stars
3
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with unhelpful, rude, or uninformed staff, leading to frustration and dissatisfaction.
Wait Times
Numerous reviews mentioned excessively long wait times, often exceeding an hour, which contributed to negative experiences.
Mixed Experiences
While some customers praised specific employees for their helpfulness and professionalism, others had completely opposite experiences, indicating inconsistency in service quality.
Billing Issues
Several customers expressed confusion and frustration regarding billing practices, including unexpected charges and lack of clarity on promotions.
Store Environment
The store environment received mixed feedback, with some noting cleanliness and organization, while others mentioned overcrowding and poor management.
- MMMike MNov 15, 20251.0DO NOT EVER... EVER do business with Verizon. Especially at the location in Daly City, California. Not only does Verizon bait and switch, they are incompetent, dismissive and RUDE! In particular the manager named DESTINY! You may have seen her name mentioned in previous yelp reviews and they are not exaggerated. This person should really be named DENSITY. She was rude and incompetent. As for her customer interaction, a dead fish would have a warmer personality. I don't know how Verizon tolerates much less keeps her there in a managerial position. But judging from my overall experience with them I.e. their online chat, over the phone call center agents and in person sales people, they really sell you the world and provide no follow up-- ABSOLUTELY NO FOLLOW UP to provide resolution for customer satisfaction. All I got was deflection and promises that the issue would be resolved... later. Not on the spot... LATER! How can they improve? If they want to improve, they should let AT&T buy them and let the AT&T teams handle everything. I cannot emphasize enough how anyone should not ever do business with them. Unless you are a masochist and enjoy being put on hold for an hour at a time and then constantly be told to " hold please." The other person you should avoid is Amir. There are two there but the one that should be especially avoided is "little" Amir. He serviced us and did not thoroughly process our contract. Now Destiny said it was not his fault. That means the fault lies with management for not approving the paperwork. So in conclusion, AVOID VERIZON LIKE THE PLAGUE!! They should have their licenses revoked and their business shuttered. And if there any lawyers who read this, they should consider a class action lawsuit against this business for disreputable business practices.
- JNJp NovinOct 7, 20251.0I’ve lost over 10 hours dealing with some of the most incompetent representatives at Verizon. The employee who handled my phone upgrade gave me a device with a major SIM card issue, and when I returned, her colleague admitted she was inexperienced and had messed up my account. To make matters worse, my bill tripled because of how the upgrade was flagged. Every time I asked for help, I was bounced between departments and told to call another number—an endless game of ping pong that wasted my time and patience. I’ll be moving to T-Mobile, and my entire extended family will be switching as well. Verizon’s customer service is broken, their billing practices are confusing, and it’s clear why their stock has fallen. If I could give a negative five stars, I would—stay away from this company and store if you value your time. Lastly, the forced me to pay over $500 dollars.
- JMJim MateerOct 1, 20255.0Solved my problem
- SFScott FugelsethSep 2, 20254.0Got it done, took around 2 hours to get new phone set up.
- AHAlisina HaidariAug 16, 20251.0Takes forever. Hire some more people please
Frequently Asked Questions About Verizon
What are the Verizon Walnut Creek store hours?
The Verizon store in Walnut Creek is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What mobile device brands does Verizon Walnut Creek offer?
Verizon Walnut Creek offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
How can I purchase a new 5G smartphone from Verizon Walnut Creek?
You can visit the Verizon Walnut Creek store to purchase the latest 5G smartphones like the iPhone 15, Google Pixel 8, or Samsung Galaxy S23. Alternatively, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Does Verizon Walnut Creek offer business services?
Yes, Verizon Walnut Creek provides business cell phones, mobile hotspots, tablets, laptops, and wireless internet and voice plans for business needs.
How can I schedule an appointment at Verizon Walnut Creek?
You can schedule an in-store appointment online via their website or through the My Verizon app.
What payment methods does Verizon Walnut Creek accept?
Verizon Walnut Creek accepts debit cards, mobile NFC payments, and checks, and they do not require cash only payments.
What nearby places can I visit along with Verizon Walnut Creek?
Nearby, you can visit Xfinity Store by Comcast for internet services, the Sunrise Bistro or Nothing Bundt Cakes for dining, and The Container Store for home goods shopping before or after your Verizon visit.
Is there a gym near Verizon Walnut Creek where I can exercise before shopping?
Yes, F45 Training Walnut Creek is a nearby gym where you can work out before or after visiting Verizon.
Where can I get printing or shipping services near Verizon Walnut Creek?
The UPS Store 6225 is close to Verizon Walnut Creek and offers printing, packing supplies, and freight and cargo services.
Are there any educational or arts-related services near Verizon Walnut Creek?
Yes, nearby you'll find Spontaneous Mind Inc. for education and research, Paper Source for arts, crafts, and gifts, and The Ballet School Performing Arts for dance and performing arts education.