Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Visalia, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
180 reviews
5 stars
147
4 stars
9
3 stars
5
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported poor service and long wait times.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.
Wait Times
Many customers expressed frustration with long wait times, especially when the store was understaffed.
Positive Experiences
Numerous reviews mentioned positive experiences with specific employees who went above and beyond to assist customers.
Store Environment
Some customers noted a lack of acknowledgment upon entering the store, contributing to a negative first impression.
- MNMaité NúñezNov 11, 20255.0Great service I was helped by a young man in a wheelchair definitely knows what he’s doing. Thank you!
- VCVictory CoatingsOct 6, 20255.0Thanks to Salvador for staying after closing time to finish my phone set up. Great customer service & definitely goes the extra mile 🙏🏼
- DDDustinOct 3, 20251.0Went in to see if they could help me set up my son’s new phone. I was told there a fee of $40 for them to help me set it up! There was not a single other person in the store. They were just hanging out playing games on their phones. The least they could have done is quickly help a dad with his kids phone. Lazy and worthless.
- JSJulie SalvadorSep 2, 20251.0Very poor service. When I walked in, no one acknowledged me. The staff were busy with other customers, but at most places they at least greet you or let you know they’ll be right with you. Unfortunately, that courtesy was missing at this location
- CVChristopher VasquezAug 31, 20251.0Horrible customer service. I needed to drop my phone off to send in for a trade in, employee was working with someone and said I'll be done shortly. 40 minutes passed and still nothing and never checked in or give us an update. The thing that bothered me is during that time, the customer was talking on their phone and the employee was sitting around looking at his own personal phone. No idea how much longer it would have taken as I had to leave. I didn't plan to sit in Verizon store for something so simple for nearly 45 minutes.
Frequently Asked Questions About Verizon
What products does Verizon Visalia offer?
Verizon Visalia offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon Visalia?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Verizon Visalia offer in-store pickup?
Yes, Verizon Visalia offers in-store pickup for orders placed online or through their app.
What payment options are accepted at Verizon Visalia?
Verizon Visalia accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Which brands are available at Verizon Visalia?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What services can I get at Verizon Visalia?
You can get new lines, upgrades, new devices, and accessories at Verizon Visalia.
Can I recycle my old electronics at Verizon Visalia?
Yes, Verizon Visalia offers electronics recycling services.
Is Verizon Visalia accessible in languages other than English?
Yes, Verizon Visalia provides service in both English and Spanish.
Are there any coffee shops near Verizon Visalia where I can relax before or after my visit?
Yes, Starbucks locations are nearby where you can enjoy coffee and refreshments before or after your Verizon visit.
What dining options are available near Verizon Visalia?
Nearby dining options include fast food restaurants like Jack in the Box, Raising Cane's Chicken Fingers, and Pizza Hut Express for a quick meal close to Verizon Visalia.
Are there any shopping centers near Verizon Visalia where I can browse other stores?
Yes, Target Store Visalia-North is nearby, offering department and grocery shopping along with mobile phone products, providing a convenient shopping experience near Verizon Visalia.