Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Valencia, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
358 reviews
5 stars
305
4 stars
13
3 stars
12
2 stars4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like George, Danielle, and Juan.
Sales Experience
Several reviews highlighted positive experiences during phone upgrades and purchases, noting efficient service and thorough explanations of options.
Issues with Billing
Some customers reported problems with billing and promotions, including unexpected charges and difficulties in resolving these issues.
Staffing Concerns
A few reviews mentioned long wait times and inadequate staffing, leading to frustration among customers seeking assistance.
- RKRobert KingJan 2, 20265.0Samantha was extremely knowledgeable and helpful. I'm very thankful for her help. My phone was having issues and she helped me upgrade my plan in a way that saved me money. She also helped the time pass while we were waiting on my phone diagnostics. Thank you so much!
- FAfrancis antonioNov 30, 20255.0Ray and team went above and beyond to help my wife and I get our iPhone 17s. Would come back here for all our future phones
- KKKhelyaNov 19, 20255.0Friendliest and most efficient store I’ve visited in a while. Also well stocked with accessories, so it’s cool to while away some time as you wait.
- FBFrank BullockNov 7, 20255.0Staff were all friendly and extremely helpful especially with the setting up of the new phones and the basics of how to operate them.
- CDCecelia DowNov 7, 20255.0Ray and the crew are prompt, knowledgable and very helpful. Two thumbs up!
Frequently Asked Questions About Verizon
What products and services does Victra — Verizon Authorized Retailer in Valencia offer?
Victra offers a full range of wireless devices including phones, tablets, wearables, accessories, and device protection. Services include new lines, upgrades, and device purchases.
What are the store hours for Victra in Valencia?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Victra provide in-store pickup for online orders?
Yes, Victra offers in-store pickup services.
What payment methods are accepted at Victra in Valencia?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at Victra in Valencia?
Yes, Victra has electronics recycling services available.
How can I contact Victra — Verizon Authorized Retailer in Valencia?
You can contact Victra by phone at +1 661-476-5579 or email at Info@victra.com.
Does Victra in Valencia offer support in languages other than English?
Yes, services are available in both English and Spanish.
What nearby shopping centers are close to Victra in Valencia?
Valencia Town Center is a nearby shopping center where customers can shop before or after visiting Victra.
Are there any dining options near Victra in Valencia?
Yes, places like Red Robin Gourmet Burgers, Hot Dog on a Stick, and Cinnabon are nearby for dining options.
What other stores are located near Victra in Valencia for additional shopping?
Nearby stores include Sunglass Hut, Charlotte Russe, Spencer's Gifts, Skechers, and Macy's Locker Room, making it convenient for comprehensive shopping trips.