Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Valencia, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
356 reviews
5 stars
303
4 stars
13
3 stars
12
2 stars4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like George, Danielle, and Juan.
Sales Experience
Several reviews highlighted positive experiences during the sales process, with staff providing thorough explanations and assistance in selecting products.
Long Wait Times
Multiple customers reported long wait times and inadequate staffing, leading to frustration and dissatisfaction.
Billing Issues
Some customers experienced problems with billing, including uncommunicated fees and issues related to device returns.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
- KKKhelya5 days ago5.0Friendliest and most efficient store I’ve visited in a while. Also well stocked with accessories, so it’s cool to while away some time as you wait.
- FBFrank BullockNov 7, 20255.0Staff were all friendly and extremely helpful especially with the setting up of the new phones and the basics of how to operate them.
- CMCesar MedinaNov 7, 20255.0Representatives were extremely professional and courteous
- CDCecelia DowNov 7, 20255.0Ray and the crew are prompt, knowledgable and very helpful. Two thumbs up!
- JJJudy Hitt JohnsonAug 8, 20255.0The technician took the time to explain options regarding my bill and applied the glass screen protector while also providing information about the cost of the new I phone 16. He was polite and thorough.
Frequently Asked Questions About Verizon
What products and services does Victra — Verizon Authorized Retailer in Valencia offer?
Victra offers a full range of wireless devices including phones, tablets, wearables, accessories, and device protection. Services include new lines, upgrades, and device purchases.
What are the store hours for Victra in Valencia?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Victra provide in-store pickup for online orders?
Yes, Victra offers in-store pickup services.
What payment methods are accepted at Victra in Valencia?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at Victra in Valencia?
Yes, Victra has electronics recycling services available.
How can I contact Victra — Verizon Authorized Retailer in Valencia?
You can contact Victra by phone at +1 661-476-5579 or email at Info@victra.com.
Does Victra in Valencia offer support in languages other than English?
Yes, services are available in both English and Spanish.
What nearby shopping centers are close to Victra in Valencia?
Valencia Town Center is a nearby shopping center where customers can shop before or after visiting Victra.
Are there any dining options near Victra in Valencia?
Yes, places like Red Robin Gourmet Burgers, Hot Dog on a Stick, and Cinnabon are nearby for dining options.
What other stores are located near Victra in Valencia for additional shopping?
Nearby stores include Sunglass Hut, Charlotte Russe, Spencer's Gifts, Skechers, and Macy's Locker Room, making it convenient for comprehensive shopping trips.