Apple Valencia Town Center

Reviews

• BL

  Bernardo Lopez

  1 day ago
  5.0
  Technician "E" was extremely helpful and helped me setup my new iphone after locking it out. Would come back again if i ever need anything else.
• BB

  boycoolmomdad

  Feb 26, 2026
  1.0
  Never come her there a scam. Came in looking for the ipad A16 Jacob showed me it and the price was different which i brought up to him, he said they gotta fix there system cause the price it said on the iPad was different then the one they where charging. Then they brought out a iPad air and charge me for it. Which came out more expensive and when i tried buying the keyboard it made me get the wrong one. This is my first and last time buying apple products
• RR

  Ryan Rubio

  Feb 17, 2026
  5.0
  Nick and Michael were great, super cool people. I had a great experience with them. They didn’t ask me to do this, i just had a great experience purchasing a new macbook pro
• BM

  BRUCE M

  Jan 29, 2026
  1.0
  Not against the store, but apple is garbage. Lots of unnecessary waiting time for pw reset. Support 3 times. Never getting a reset email. Store not allowed to do it? In person with phone and email verification and ID? What's the point to wait weeks? If anyone has data on the phone that requires this level of fake security that's doing something wrong. Omfg. Never ever will own any apple devices.
• GG

  Gopher Guy

  Jan 19, 2026
  1.0
  I am extremely disappointed with my experience at this Apple Store, and the impact it has had on my business has been devastating. I purchased a new iPhone 17 Pro Max and was upgrading from an iPhone 14 Pro Max that contained over two years of critical business data that was not backed up. I was clearly told that the data could still be transferred and that it would take about an hour. I agreed, planned ahead, and returned on a different day fully prepared to spend the necessary time. When I arrived, the employee at the front taking my information was dismissive and visibly rushed. She was adamant about having me remove my phone from Find My and repeatedly pushed me to just transfer whatever data was available and “retrieve the rest later.” I very clearly explained that this was a business phone and that transferring all data was extremely important. Instead of listening, she told me I should come back another day. It was obvious she did not want to deal with the situation. She then handed me off to another employee without explaining anything that had already been discussed. The second employee appeared unsure and began asking a third employee for guidance. There was zero communication between staff. I was repeatedly asked to enter my password while they tapped through screens without explaining what they were doing. Eventually, my phone was completely wiped. A full reset happened without my informed consent. As a direct result of this negligence, I lost over $3,000 worth of business, important client contracts, and client information. I have customers waiting on responses that I can no longer provide because their files are gone. It has now been three weeks since this incident, and I am still struggling to recover and catch up professionally. The store offered me a $200 credit, which is frankly insulting given the scale of the loss and the long-term damage done to my business. This situation was entirely preventable with proper communication, care, and basic professionalism. I trusted Apple employees with critical business data, and that trust was completely broken. I expect far better from a company that claims to value customer experience and data security.

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