Best Buy

Reviews

• RR

  Richard

  2 days ago
  1.0
  Worst customer service I bought a washer and dryer and paid for the install with a kit. They removed the old ones but the installer was too lazy to look inside the washer for the kit so he didn’t install it and left, now he has to come back in two days while a load of dirty laundry and two babies sits waiting, they refuse to make it right. You can’t speak to a manager on the phone because it’s all useless AI nonsense. No, I have to go into the store to speak to a manager and demand the old set to be returned in the new one taken back so I can get decent service. No wonder BestBuy is failing
• CC

  Cathy Cotton

  4 days ago
  5.0
  Walked in to buy a new laptop. Had instant help from the young man (forgot his name). Walked out 20 minutes later with everything that I needed. Awesome service.
• LT

  Lawrence T

  5 days ago
  3.0
  I came here for an SD card. It was a typical Best Buy. Nothing special. There was a line of five of us waiting to check out and it would been nice if somebody else came to help, check us out.
• IS

  Ita Smith

  Apr 23, 2026
  5.0
  Super experience here buying a new phone. Great advice and service without feeling pressured.
• MH

  Mike Husseini

  Mar 30, 2026
  1.0
  I bought a Shark Fan March 11 from Best Buy, and on March 28 it stopped working. I contacted customer service, and the first person I spoke to said they were sending a replacement. When I did not hear back, I contacted them again, and the second person said they could not see my interaction with the first person and they would not exchange the product because it was past the 14 day return. Now know that they are so stringent with their 14 day return, I would never buy from them again. That is $150 fan down the drain with no support