Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Upland, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
337 reviews
5 stars
292
4 stars4
3 stars
6
2 stars5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting employees like Victor, Karina, and John.
Store Environment
The store was noted for being clean and well-organized, although some customers suggested improvements like more seating for waiting customers.
Sales Practices
Several reviews mentioned issues with misleading promotions and added services without consent, leading to frustration and dissatisfaction.
Wait Times
Customers experienced long wait times due to limited staff, with some expressing frustration over the lack of employees available to assist.
Product Knowledge
Employees were frequently commended for their knowledge of products and services, helping customers make informed decisions.
- MPMillena P.Oct 21, 20255.0I was unable to check in due to my iPhone acting up. My phone was on SOS for about 32 hours for an unknown reason at the time. I felt so useless without my phone lol. I visited another Verizon store in OC, but I was not an authorized user, so they couldn’t assist me. Completely understandable as they were simply following their guidelines. Ended up in this Verizon store with my mom. This store is located in the Colonies. Finding a parking spot can be difficult since it’s always busy. They have a large open space. It’s nice, clean, and bright. I suggest more seating for customers while they’re waiting. Possibly a couch, chairs, or ottomans? It wasn’t too busy when we visited around 15:00. Just like any other Verizon store, there are only a few representatives. Thank you Gisselle for assisting us during the most stressful time! She was very knowledgeable about everything. She gave us multiple solutions and alternatives with thorough explanations. We were able to find a solution in under 2 hours. Heads up, if you have an iPhone 13/Pro then you might experience spotty cellular network or SOS because the new iOS, long story short, sucks. Eventually this iOS won’t be compatible with iPhone 13s, so you’ll be forced to upgrade. I ended up with a new iPhone, no deals, but I was able to trade in.
- ALAdinai LeeSep 21, 20255.0Amy was helpful and informative! Grateful for the great service! We will be back!
- ESEric SweissSep 19, 20255.0Fast, professional service. I am very happy with my purchase. The staff made it a very pleasant experience and I love my new phone!. .
- KAkristina alvarezAug 9, 20255.0I highly recommend anyone walking into the store to ask for Brian. He has great customer service and will help you with whatever problems you are having. He knows what he is doing! Thanks Brian !
- HHHailley HoldenJul 8, 20255.0I recently had my phone stolen and was in need of purchasing a new one. I was so upset since I was due for a trade-in upgrade, but had no hope for finding my lost phone to cash in on my free upgrade. After trying for hours to find my old phones location, but having no luck I decided it was time to face the reality of having to spend $1000+ on a brand new iPhone. Reluctantly I made an appointment and let them know the situation I was in and how I was desperate for any option to save some money on purchasing a new phone. Store manager Cesar and employee David were so incredibly helpful with giving me the best deal possible! When I came into the store and explained what happened to David, he immediately got to work on searching for the best deal for me. David and Cesar ended up upgrading my family plan while still getting me a deal that was similar to a trade in price for a brand new iPhone 16 pro, and decreasing everyone on my family plan’s monthly bill by $5! The final cherry on top were the discounts given to me on some accessories for my new phone including a new case, a fast charging brick and a tempered glass screen protector which David expertly applied for me before I left the shop. What started off as a horrible and stressful day ended with relief thanks to Cesar and David, I couldn’t have asked for a better experience in purchasing a new phone! Thank you Cesar and David!
Frequently Asked Questions About Verizon
What products does Victra in Upland, CA offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands can I find at Victra in Upland?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories from Casemate, Otterbox, Mophie, and more.
What are the store hours for Victra in Upland, CA?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Does Victra in Upland offer in-store pickup for orders?
Yes, Victra offers in-store pickup services for customers.
What payment options are accepted at Victra in Upland?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra store in Upland provide free Wi-Fi?
Yes, the store offers free Wi-Fi to its guests.
Which nearby restaurants can I visit before or after shopping at Victra in Upland?
Nearby restaurants include Ono Hawaiian BBQ, Pho King Noodles & Grill, Tacocino, Dickey’s Barbecue Pit, and Chick-fil-A.
Are there any nearby retail stores or shopping centers close to Victra in Upland?
Yes, The Colonies In Upland shopping center and stores like Kohl’s and Chacos shoe store are nearby.
Where can I find hair or nail salons near Victra in Upland?
Close to Victra, you can find Red Permission Nails & Spa, Red Persimmon Nail Salon and Spa, and Sport Clips Haircuts of Upland.
How can nearby transit or amenities help me when visiting Victra in Upland?
Nearby Wells Fargo ATM and fast food restaurants like Jersey Mike’s Subs and Panera Bread make it convenient for errands and dining while you visit Victra.