Business Details
1118 E 19th St, Upland, CA
91784, United States
Certified by Verizon • Feb 22, 2026
(909) 920-0202
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/upland/upland-321157
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Upland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
287 reviews
5 stars
158
4 stars
26
3 stars
12
2 stars
17
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their assistance.
Knowledge and Helpfulness
Several reviews highlighted that while some staff members were knowledgeable and helpful, others lacked the necessary training to assist customers effectively.
Long Wait Times
Customers frequently mentioned long wait times for service, with some expressing frustration over being ignored or not acknowledged during their visits.
Sales Focus
There are complaints about the store prioritizing sales over customer service, leading to negative experiences for customers seeking assistance with issues.
- DRDiego Alvarado RacingNov 25, 20251.0Not friendly then ended up getting misquoted. Just buy online and have it shipped to you
- TBTina BarthelmeNov 18, 20251.0Went in was greeted quickly and warmly… I explained I wanted to upgrade phones and look at my bill to see if there was a way to lower it. I was with the employee for maybe a min and she told me that I’d need to pay my current phone off before she would help me any further. I explained that I saw a promotion recently that I wouldn’t have to pay my phone off. She said that wasn’t the case and she couldn’t help me. I left . I will never go back. I went onto the app and was able to get the promotion I saw instantly, I would rather do all this in person but the very next day Verizon called me about the phone in my cart, a very nice guy named James was able to help me upgrade 4 four phones.
- EMelizabeth myrdalOct 11, 20255.0Went into this location to get a new phone up and running. Angel was super helpful and great to work with!
- RMRick MercierSep 7, 20255.0Pay bills there, very helpful staff
- DFDebbie FosterSep 3, 20252.0I've had home Internet at my house for three years in San Clemente. My box broke and they told me that they no longer serviced my area and that I was out of luck. Well, make a long story short. It was because the reps have not been Educated. They needed to replace my box rather than trying to add a new line. After talking to a live human In the right department, since none of the stores could figure this out. I am still able to have my Internet. Very frustrating experience when people don't know what to do Correctly.
Frequently Asked Questions About Verizon
What are the main products and brands available at the Verizon store in Upland?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Upland provide for business customers?
They provide business cell phones, mobile hotspots, tablets, laptops, mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Can I pick up my online Verizon order in-store at the Upland location?
Yes, Verizon offers in-store pickup for online orders, along with options like free 2-day shipping, express lockers, and same-day delivery in select areas.
What are the store hours for the Verizon location in Upland?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
How can I schedule an appointment or find more information about the Upland Verizon store?
You can schedule an in-store appointment or find more information on their website or via the My Verizon app.
What payment methods are accepted at the Verizon store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon Upland store?
Yes, the Verizon store provides free Wi-Fi for customers.
What nearby places can I visit before or after shopping at the Verizon store?
You can enjoy nearby spots like the Riparian Trail for hiking, The Eye Shoppe & Optometry for eye care, and Club Pilates for fitness.
Are there local dining options close to the Verizon store in Upland?
Yes, nearby restaurants include San Biagio's Pizza, Crumbl Cookies, El Pollo Loco, The Habit Burger Grill, and Chipotle Mexican Grill for a variety of food choices.
Where can I find other services near the Verizon store in Upland?
Nearby services include KeyMe Locksmiths for locks, Western Union for money transfers, and Penny Plumbing for plumbing needs.
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