Dyson Service Center Union City

Reviews

• JL

  Jamie Lee

  Oct 23, 2025
  5.0
  All of the customers were in a pretty good mood while we were waiting- because the customer service reps were excellent! They diagnosed each person's machine, which is why we were all there. I think for anybody still under warranty, they went ahead and did the repair, or proposed a solution. Note: after the initial wave of customers that arrived between 10-11 am had left, there technically wouldn't have been any line for anyone arriving between 11: 45-12:15 (on that particular day that I was there). I spent about 1 hour there (arriving at 10:45 am), and had five people ahead of me. No complaints though; they were working pretty efficiently and the room was as comfortable as reasonably possible. Not enough can be said about the excellent customer service! It is so rare to meet someone with true compassion and efficiency.
• AC

  Amar Chaudhari

  Oct 13, 2025
  5.0
  Vaccum needed motor replacement, they did it within just few minutes! Outstanding support!
• VF

  vera feng

  Oct 7, 2025
  1.0
  I’m writing to share my very disappointing experience with Dyson’s customer service. My Dyson Airwrap suddenly stopped working one day, so I contacted Dyson support. It took me three separate phone calls to finally reach someone who could help, and even then, it was extremely difficult to get clear instructions. Eventually, they gave me an address in Union City for repair. However, that service center only opens Monday to Friday, from 10 a.m. to 2 p.m., which means I would have to take time off work just to bring it in. After discussing with customer service, they agreed that I could ship the Airwrap to the service center instead. I followed all their instructions and used the UPS shipping label they provided to send it in. But to my surprise and frustration, Dyson sent it back to me a few days later — completely untouched, with no repair done at all. This whole process has been exhausting and disappointing. My family already owns one Dyson Airwrap, one Dyson hair dryer, one Dyson air purifier, and two Dyson vacuum cleaners. But after this experience, this will definitely be the last Dyson product I ever buy. Dyson’s after-sales service is simply unacceptable for a brand at this price level.
• EG

  E. Garcia

  Oct 3, 2025
  5.0
  Before we came here to get our vacuum repaired we were seeing all the great reviews. It’s tough the get here because they’re only open 10am-2pm M-F but I must say, this place offers the best service you can get. Everyone in here is so nice and they all work together to help everyone out and find solutions in such a quick and efficient manner. When I got there, there was no one else, and soon after about 6 people came in and as my vacuum was getting repaired I saw them help and solve so many people’s issues with their items, and they were so nice to every single person. Most of these people would’ve made me pull my hair out but these guys were incredible. Big shout out to them, it’s nice to see people be really good at what they do.
• AD

  artantqrfv david

  Oct 1, 2025
  5.0
  Wow! Absolutely the best customer service experience you could ever imagine. Ed solved my problem and got me on my way in record time and under warranty too. The entire staff was pleasant and cheerful and made a chore a nice experience! Thanks so much!

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