Absolutely do NOT recommend VCA Old River Animal Hospital. They have changed for the worse.
Their system “glitched” and somehow deleted my dog’s long-standing auto-ship medication that had been on file with Dr. Jackson, who was AMAZING. Of course, Dr. Jackson has now left, and everything has gone downhill since.
Now the “general manager” — who is not a veterinarian — decided to play doctor and tell me that my dog’s condition, pannus (chronic superficial keratitis, scar tissue/cloudiness in BOTH eyes), isn’t a chronic condition. That is flat-out wrong. Pannus IS chronic and requires lifelong management.
I’m sorry, but where did you get your veterinary license to make medical decisions?
Instead of simply continuing an established treatment plan that has already been diagnosed, documented, and treated for, they now want me to:
Cancel all my existing plans
Schedule a visit with another doctor
Pay AGAIN
Just to be told the exact same thing:
Yes, he has pannus. Yes, it’s chronic. Yes, he needs ongoing medication.
This is a complete waste of time, completely unnecessary stress for my dog, and feels like nothing more than a money-making scheme.
This hospital used to be great. Now it’s disorganized, dismissive, and more interested in billing than patient care. Losing Dr. Jackson clearly took the quality of care with him.
Highly disappointed. Highly frustrated. Highly do NOT recommend.
CC
c C
Nov 18, 2025
5.0
Dr Lesia Machicao looks nice mostly very experience doctor, Just one visit prescribe the right medication , My dog become normal in couple of days , poor dog suffered food allergy for so long. Thank You Dr Machicao
UU
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Jan 12, 2021
5.0
I've been with VCA Old River since I moved to Tracy. I now live in Brentwood but will never change where I go. I love them all. You'll never find anyone, doctors and staff, that care more about your fur babies.
PT
Patty Taliaferro
Oct 20, 2020
5.0
I'm so happy and love bringing my fur baby to VCA. I highly recommend bringing your pet here. They are very helpful and friendly. Been coming to VCA for over 2 years and have NOT had any issues at all.
Frequently Asked Questions About VCA Old River Animal Hospital
What are the operating hours of VCA Old River Animal Hospital?
The hospital is open Monday through Friday from 8:00 AM to 5:30 PM, and closed on Saturdays and Sundays.
What types of pets does VCA Old River Animal Hospital care for?
They primarily offer services for cats and dogs.
What veterinary services does VCA Old River Animal Hospital offer?
Services include preventive care, diagnostics, vaccinations, allergy relief, diabetes treatment, spay and neuter, flea and tick control, weight loss programs, and more.
Does VCA Old River Animal Hospital have any special health and safety protocols?
Yes, they follow health and safety protocols based on healthcare best practices and local regulations.
Since when has VCA Old River Animal Hospital been established?
The hospital has been serving the community since 1984.
What is the address and contact number for VCA Old River Animal Hospital?
The hospital is located at 520 West Eleventh Street, Tracy, CA 95376. You can reach them at +1 209-835-5166 or +1 209-647-3772.
Are there any special offers for new clients at VCA Old River Animal Hospital?
Yes, new clients can access a free first exam coupon available on their website.
What nearby places could a customer visit before or after their appointment at VCA Old River Animal Hospital?
Customers can visit Tracy Well-being Retreat for spa services, enjoy meals at Jorge's El Tapatio or La Dona Taqueria Y Birrieria, or relax at Butterfly Spa nearby.
Is there a nearby gas station for convenient refueling near VCA Old River Animal Hospital?
Yes, SB Gas and Market and Mobil gas stations are located near the hospital for customer convenience.
Are there real estate agents or property management services near VCA Old River Animal Hospital?
Yes, nearby real estate agents include Donny Piwowarski, Marcella Straub Realtor, Vaqas Khan Realtor, and services like Eagle Property Management are also close by.