Feedback on customer service is mixed; some staff are praised for being helpful and friendly, while others are described as rude or indifferent.
Product Availability
Customers expressed frustration with limited stock and selection, often finding items out of stock or having to order online instead.
Geek Squad Experience
Experiences with Geek Squad vary; some customers report excellent service, while others advise against using them for certain issues.
Store Environment
The store is generally described as clean and well-organized, but some customers noted a lack of staff availability to assist.
AA
Anand
3 days ago
4.0
Place where I bought a display model of my laptop for a reasonable price and loved it.
RS
rashelle seeger
Jan 3, 2026
5.0
Ordered my item online, walked in and had easy pickup. They told me to pull my car up to the front of the store and someone walked out with my order in less than 1 minute. Was there less than 5 minutes total. Great and friendly service. That's exactly what you want in online ordering.
HR
Heather Reese
Dec 28, 2025
5.0
I ordered online for pick up and it was ready within 30 minutes! The guys at the checkout was very fast and courteous!
AG
Anselmy Garcia
Dec 24, 2025
1.0
My issue at this Best Buy location was handled by Geek Squad. I was given an iPhone replacement that was previously linked to an enterprise/hospital account, which caused serious problems.
Geek Squad did not follow up as promised, and I had to go directly to Apple to get the issue resolved. This caused multiple trips, wasted time, and unnecessary stress.
Overall, very disappointing experience. I recommend going straight to Apple instead.
AB
Albert Bitker
Dec 20, 2025
5.0
Online order was ready in 20 minutes. Excellent customer service getting the options I needed.
What are the operating hours of Best Buy in Tracy, CA?
Best Buy in Tracy, CA is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Tracy offer curbside pickup services?
Although curbside pickup is a service available generally, this Best Buy location currently does not offer curbside pickup, but it does have in-store pickup.
Can I get expert advice and support at Best Buy Tracy?
Yes, you can get expert advice, same day pickup, and Geek Squad support all in one place at Best Buy Tracy.
Is Best Buy Tracy wheelchair accessible?
Yes, Best Buy Tracy has a wheelchair accessible entrance to accommodate all customers.
Does Best Buy Tracy provide electronics recycling services?
Yes, Best Buy Tracy offers electronics recycling services to help you responsibly dispose of your old devices.
What types of products can I shop for at Best Buy Tracy?
You can shop for TVs, computers, appliances, cameras, home electronics, and video games at Best Buy Tracy.
What nearby stores can I visit for clothing and footwear around Best Buy Tracy?
Nearby, you can visit Spencer's, Finish Line, Shoe Palace, Payless ShoeSource, Shiekh Shoes, and Hibbett Sports for clothing and footwear shopping.
Are there dining options close to Best Buy Tracy?
Yes, nearby dining options include Charleys Cheesesteaks, Hot Dog on a Stick, Charleys Philly Steaks, Auntie Anne's Pretzels, and Buffalo Wild Wings for a variety of meals and snacks.
If I’m visiting Best Buy Tracy, what other shopping stores are nearby?
Nearby shopping stores include Bath & Body Works for beauty products, The Children's Place for children's clothing, Zumiez for apparel, Kay Jewelers for jewelry, and World Market for furniture and home decor.
How can nearby services like Geek Squad assist me when I visit Best Buy Tracy?
Geek Squad, located nearby, offers IT services and computer repair, providing professional support and repair services to complement your Best Buy purchases.