Visit our store at Torrance for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Staff Knowledge
Many customers reported that staff members lacked knowledge about products and services, leading to frustration and unresolved issues.
Long Wait Times
Numerous reviews mentioned long wait times at the store, contributing to a negative customer experience.
Sales Practices
Several customers expressed concerns about aggressive upselling and misleading information regarding promotions and fees.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided excellent service.
SL
sandro linares
Feb 18, 2026
1.0
I visited this store to cancel my home internet service. The employee who assisted me refused to identify herself and behaved in a rude and unprofessional manner. A supervisor later intervened and also spoke to me in a disrespectful tone.
My request was solely to cancel the service, yet I was met with conduct that appeared discriminatory and lacked basic customer service standards. I have only had this service for one month, and this experience was unacceptable. I do not recommend this provider’s home internet or cellular services due to poor customer treatment.
JA
juan carlos Alvarado
Feb 17, 2026
3.0
Good service
EE
Eliana4341
Jan 29, 2026
1.0
Went to this store today to get help changing my card payment but they couldn’t do it, also I didn’t get help by the phone either and since I have Verizon home internet I never can open the app and it’s no way to make any changes there, it’s the only app I have problems, so maybe is time to get different internet. Good internet but bad system.
JL
Jordan Lopez
Jan 21, 2026
2.0
Inexperienced but has extra tools for an updated future lack of inexperienced telecomunicators
LB
Lindsay Breckheimer
Jan 15, 2026
5.0
Came here to pick up a phone and needed some assistance. Ana helped me and she was so nice and knowledgeable. Has such a calm and nice demeanor. Made it very easy to understand. Also shout out Jason on customer phone support he was great too!
What products and services does the Verizon store in Torrance offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, mobile plans, wireless internet plans, voice plans, FiOS internet plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store in Torrance?
Monday to Friday, the store is open from 10:00 AM to 8:00 PM; on Saturday from 9:00 AM to 7:00 PM; and on Sunday from 10:00 AM to 6:00 PM.
Does the Verizon Torrance store provide options for order pickup and delivery?
Yes, customers can choose in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for their orders.
Can I schedule an appointment to visit the Verizon store in Torrance?
Yes, you can schedule your in-store appointment online through their website or use the My Verizon app.
Which languages are supported at the Verizon store in Torrance?
The store supports both English and Spanish.
What forms of payment does the Verizon store accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Is free Wi-Fi available at the Verizon store in Torrance?
Yes, the store offers free Wi-Fi for customers.
Are there dining options near the Verizon store in Torrance?
Yes, nearby dining options include Chili's Grill & Bar, SUBWAY, It's Just Wings, Chick-fil-A, Coco's Bakery Restaurant, and Popcorn Opolis, which are convenient for meals before or after your visit.
What nearby services might be useful to a Verizon customer in Torrance?
Nearby services include Liberty Tax Service Kiosk for tax assistance, Hanmi Bank ATM for banking needs, and Re+Active PT & Wellness for physical therapy and fitness, all located close to the Verizon store.
How can nearby public relations and legal services support Verizon customers in Torrance?
Verizon customers can benefit from nearby professional services like SoCal ICS (marketing and advertising), Law Office of Kevin D Donahue, and Law Offices of Brown & Brown for various legal services, facilitating comprehensive support in the area.
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