Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Torrance for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
351 reviews
5 stars
173
4 stars
47
3 stars
31
2 stars
26
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and inattentive.
Staff Knowledge
Many customers reported that staff lacked knowledge about products and services, leading to frustrating experiences.
Long Wait Times
Customers frequently mentioned long wait times at the store, often exceeding expectations and causing dissatisfaction.
Sales Practices
Several reviews criticized aggressive upselling tactics and misleading promotions, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
- JRJasmine RamirezNov 3, 20255.0Thank you to Rick for being so patient and knowledgeable helping me trouble shoot my device technical issues. I went to multiple stores and no one was able to help me and he was able to do it quickly. He also helped me upgrade my plan. I now know who to go to at all times for the best customer service
- JMJune MOct 4, 20251.0I went to the Verizon store this morning. Ricardo helped me. He was so unhelpful, so rude, and impolite. As I was walking up to the door, he was shaking his head side to side, implying that I have come back to them with an issue. He said that he will not reactivate my phone. A chat agent yesterday had deactivated my ESIM for the 5th time. I went to customer service by phone, they couldn't help me because they had to give me a code and I only have one phone and one line with you. So I tried chat, same thing, they have to text me a code. So I had to go to the store. Ricardo greeted my by shaking his head from side to side. I confronted him about it and he said he was giving an answer to someone. There was no one in front of him or to the side of him and he was looking straight at me. RICARDO IS THE MOST IMPOLITE, UNHELPFUL, UNPROFESSIONAL, RUDE representative i have ever dealt with. And he increased my bill to $130.
- NSNiccoles Robertson SrAug 31, 20251.0I stopped by this Verizon corporate store today after purchasing a brand-new phone from another Verizon location yesterday. Unfortunately, my service kept dropping, so I came in hoping to get the issue resolved. To my disappointment, this store had some of the worst customer service I’ve ever experienced in all my years with Verizon. The employees seemed uninterested in helping, and their only solution was to repeatedly tell me to reset my phone—which didn’t fix anything. After one of the resets, my phone ended up worse than before, and they had to give me a new eSIM card. At one point, the associate even suggested giving me a brand-new phone number, despite me clearly saying “no” multiple times. I’ve had my number for over 10 years, and I wasn’t about to give it up. In the end, I had to leave and go to another Verizon store. The second location quickly found that the eSIM card had not been properly programmed to my phone in the first place—explaining all the issues I was dealing with. It’s extremely frustrating to waste so much time and deal with such poor service, especially as a loyal Verizon customer. Things happen and mistakes are part of life, but the lack of care and professionalism at this store made the entire experience far worse than it needed to be.
- LJLuis JacoboJul 27, 20251.0Places is a scam I traded in a phone to get $1,000 off and they never told me that I had to stay with them for 36 months to get the promotion. Then there was no reason for one phone bill to exceed the limit of $240 a month they also add additional fees without telling you. So you pay more for your phone bill. Wouldn't recommend Verizon for anybody
- CWCalvin WangJul 2, 20251.0Rude staff. Horrible experience.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Torrance offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, mobile plans, wireless internet plans, voice plans, FiOS internet plans, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store in Torrance?
Monday to Friday, the store is open from 10:00 AM to 8:00 PM; on Saturday from 9:00 AM to 7:00 PM; and on Sunday from 10:00 AM to 6:00 PM.
Does the Verizon Torrance store provide options for order pickup and delivery?
Yes, customers can choose in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for their orders.
Can I schedule an appointment to visit the Verizon store in Torrance?
Yes, you can schedule your in-store appointment online through their website or use the My Verizon app.
Which languages are supported at the Verizon store in Torrance?
The store supports both English and Spanish.
What forms of payment does the Verizon store accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Is free Wi-Fi available at the Verizon store in Torrance?
Yes, the store offers free Wi-Fi for customers.
Are there dining options near the Verizon store in Torrance?
Yes, nearby dining options include Chili's Grill & Bar, SUBWAY, It's Just Wings, Chick-fil-A, Coco's Bakery Restaurant, and Popcorn Opolis, which are convenient for meals before or after your visit.
What nearby services might be useful to a Verizon customer in Torrance?
Nearby services include Liberty Tax Service Kiosk for tax assistance, Hanmi Bank ATM for banking needs, and Re+Active PT & Wellness for physical therapy and fitness, all located close to the Verizon store.
How can nearby public relations and legal services support Verizon customers in Torrance?
Verizon customers can benefit from nearby professional services like SoCal ICS (marketing and advertising), Law Office of Kevin D Donahue, and Law Offices of Brown & Brown for various legal services, facilitating comprehensive support in the area.