Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or dismissive staff.
Product Availability
Several reviews mention issues with stock levels, with customers finding shelves empty or items out of stock.
Positive Staff Interactions
Despite negative experiences, some customers highlighted friendly and knowledgeable staff who provided excellent assistance.
Delivery Issues
Multiple reviews express frustration with delivery and installation services, citing poor communication and execution.
Store Environment
Some customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.
GW
Gabriel White
3 days ago
5.0
Nice clean well organized store. Did a price comparison between them and Amazon on inkjet printers and found no difference. It's nice to be able to see and touch products.
GF
Gerard Finegan
Feb 12, 2026
1.0
I’ve shopped at Best Buy for years for business and personal needs. Purchased a TV about 40 days ago, going back to Best Buy a couple of weeks later in buying a different TV that I liked better, got a chance to come in and return my TV and soundbar, I was told that I’m outside of the return window. Tell me $179 membership. Never again will I shop at Best Buy. On my way out the manager saying you even had a holiday window. Not sure what that means but it was rude.
TT
Thunder0ne
Feb 9, 2026
1.0
I am extremely disappointed with my experience at Best Buy regarding an AT&T activation. I was blatantly lied to by the representative about the terms of getting new phones, resulting in unexpected charges and false promises. Do not trust the sales team here when it comes to AT&T promotions.
Head to AT&T direct store . These are authorized AT&T sales reps they are not direct AT&T sales reps.
OA
Olga Altieri
Feb 3, 2026
1.0
Always enjoy visiting my local BB..however, few weeks ago I went to buy 2 gift cards..as I paid them..I went to the restaurant..and the envelope was empty..I called customer service..I went two times to the store with my recept in hand..and they just ignored me...I spoke to the manager Harvey..and same thing..they just look for ways to get rid off the issue.
I just got tired..it was 25 dollars..but their customer service was very questionable..
Very disappointed
KV
Keith Vignola
Jan 20, 2026
1.0
I’ve been a Best Buy customer for years, but this experience completely changed my view of the company.
Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them.
What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities.
For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution.
I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.
What products and services can I find at Best Buy in Torrance?
You can shop for TVs, computers, appliances, and more, with expert advice, Geek Squad support, and same day pickup options.
What are the operating hours for Best Buy in Torrance?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer in-store and curbside pickup?
Best Buy offers in-store pickup but does not currently provide curbside pickup.
Is the Best Buy store in Torrance wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I get electronics repaired at Best Buy in Torrance?
Yes, the store provides service and repair support through Geek Squad.
What payment methods are accepted at Best Buy in Torrance?
You can pay by check, debit card, and other standard payment options; cash only is not required.
Where is Best Buy located in Torrance?
It is located at 3675 Pacific Coast Hwy, Torrance, CA 90505.
Which nearby places can I visit before or after shopping at Best Buy Torrance?
You can visit nearby places like Tokyo Central Specialty Market for groceries, Panda Express for Chinese food, or Stein Mart for clothing shopping.
Are there nearby restaurants close to Best Buy in Torrance?
Yes, local restaurants include Panda Express, Carl's Jr., Honda Sushi and Japanese Dining, and Black Bear Diner for a variety of dining options.
Is there public transit or landmarks near Best Buy to help with finding the store?
While no specific transit stations are listed, nearby popular locations like Starbucks and AT&T stores make the Best Buy location easy to find along Pacific Coast Hwy.
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