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Best Buy

4.2
(4974 reviews)

Business Details

(310) 791-1186

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3675 Pacific Coast Hwy, Torrance, CA
90505, United States

Hours

Reviews

4.2
4,974 reviews
5 stars
2,850
4 stars
1,116
3 stars
460
2 stars
163
1 star
385

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or dismissive staff.

Product Availability

Several reviews mention issues with stock levels, with customers finding shelves empty or items out of stock.

Positive Staff Interactions

Despite negative experiences, some customers highlighted friendly and knowledgeable staff who provided excellent assistance.

Delivery Issues

Multiple reviews express frustration with delivery and installation services, citing poor communication and execution.

Store Environment

Some customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.
  • GW
    Gabriel White
    3 days ago
    5.0
    Nice clean well organized store. Did a price comparison between them and Amazon on inkjet printers and found no difference. It's nice to be able to see and touch products.
  • GF
    Gerard Finegan
    Feb 12, 2026
    1.0
    I’ve shopped at Best Buy for years for business and personal needs. Purchased a TV about 40 days ago, going back to Best Buy a couple of weeks later in buying a different TV that I liked better, got a chance to come in and return my TV and soundbar, I was told that I’m outside of the return window. Tell me $179 membership. Never again will I shop at Best Buy. On my way out the manager saying you even had a holiday window. Not sure what that means but it was rude.
  • TT
    Thunder0ne
    Feb 9, 2026
    1.0
    I am extremely disappointed with my experience at Best Buy regarding an AT&T activation. I was blatantly lied to by the representative about the terms of getting new phones, resulting in unexpected charges and false promises. Do not trust the sales team here when it comes to AT&T promotions. Head to AT&T direct store . These are authorized AT&T sales reps they are not direct AT&T sales reps.
  • OA
    Olga Altieri
    Feb 3, 2026
    1.0
    Always enjoy visiting my local BB..however, few weeks ago I went to buy 2 gift cards..as I paid them..I went to the restaurant..and the envelope was empty..I called customer service..I went two times to the store with my recept in hand..and they just ignored me...I spoke to the manager Harvey..and same thing..they just look for ways to get rid off the issue. I just got tired..it was 25 dollars..but their customer service was very questionable.. Very disappointed
  • KV
    Keith Vignola
    Jan 20, 2026
    1.0
    I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Frequently Asked Questions About Best Buy

What products and services can I find at Best Buy in Torrance?

You can shop for TVs, computers, appliances, and more, with expert advice, Geek Squad support, and same day pickup options.

What are the operating hours for Best Buy in Torrance?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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